Zencity

Account Manager – Core Team

Zencity

full-time

Posted on:

Location Type: Remote

Location: Remote • Connecticut, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Rhode Island, South Carolina, Virginia • 🇺🇸 United States

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Salary

💰 $170,000 per year

Job Level

Mid-LevelSenior

About the role

  • Build strong relationships with decision-makers, including police chiefs, city managers, and county officials.
  • Conduct quarterly and annual strategic business reviews focused on value alignment and long-term planning.
  • Lead renewal discussions, including pricing and contract terms.
  • Negotiate upsell and cross-sell opportunities to drive account growth and expansion into new departments or within existing.
  • Identify expansion opportunities in collaboration with the CS Manager for our small to medium customers.
  • Ensure account roadmaps align with customers’ strategic initiatives.
  • Collaborate with Enablement and, CS, teams to ensure cohesive account management.
  • Act as the internal voice of the customer, communicating needs and plans to stakeholders.

Requirements

  • 3+ years of experience in account management in the SaaS industry
  • Experience with complex sales cycle is required.
  • A focus on GovTech industry is preferred but not required
  • Demonstrated ability to manage a customer portfolio with top CS methodologies
  • Proven success in contract renewals, upselling, and cross-selling.
  • Strong strategic planning and account mapping skills.
  • Excellent interpersonal, negotiation, and presentation abilities.
  • Experience with CRM tools (e.g., Salesforce), sales tech stack and CS tech stack (Planhat) and account management frameworks is a plus.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account managementcomplex sales cyclecontract renewalsupsellingcross-sellingstrategic planningaccount mappingcustomer portfolio managementCS methodologies
Soft skills
interpersonal skillsnegotiation skillspresentation skills