Staff Product Operations Manager
ZenBusiness
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Job Level
About the role
- Optimize product tools & processes
- Assess and evolve our product roadmapping & prototyping tooling (e.g., Jira, Confluence, Figma Make, etc) to improve clarity, flow, and automation practices.
- Identify and pilot AI-enabled opportunities to simplify those workflows, automate manual overhead, simplify Scrum ceremonies and improve decision-making.
- Establish lightweight, scalable product processes that teams actually want to use to streamline development.
- Clarify and manage Product Lifecycle milestones with teams.
- Build enablement & training programs
- Create documentation and training sessions that upskill teams on new tools, processes, and AI-powered workflows.
- Act as a force multiplier by ensuring Product teams can self-serve on common processes and tools.
- Enable focus and resourcing on priority work
- Be a thought partner to the VP of Product in assessing processes in place and areas for improvement.
- Partner with Product and Engineering leadership to ensure prioritized initiatives have clear ownership and realistic cross-team resourcing.
- Support capacity planning, tradeoff conversations, and dependency visibility across teams.
- Facilitate project intake processes and scope management to ensure clarity before work begins.
- Drive prioritization workflows and maintain visibility across Enterprise, Velo, Direct Customer Acquisition, GWOC, and WC Ops Platform teams.
- Help reinforce, iterate, and improve our shared operating model for how product work is prioritized, staffed, and delivered.
- Act as the connective tissue between cross-functional teams to surface dependencies, blockers, and resourcing constraints early.
- Run product strategy and ideation rituals
- In collaboration with the Product Operations team, design and facilitate product brainstorming and planning sessions aligned to company priorities and goals.
- Translate high-level strategy and goals into structured inputs that help teams generate strong product bets.
- Create repeatable forums and artifacts that drive alignment, momentum, and clarity.
- Act as a force multiplier for Product leadership
- Identify friction points, gaps, or inconsistencies in how product work gets done to bring about resolutions.
- Bring structure to ambiguity without adding unnecessary process.
- Serve as a trusted partner to executive leadership on how to scale the organization effectively.
- Roadmap Delivery
- Coordinate end-to-end delivery of certain top-priority projects.
Requirements
- 7+ years in Product Operations, Product Management, Program Management, or a similar product-adjacent role.
- Deep familiarity with modern product teams, tools, and delivery models.
- Strong facilitation skills—comfortable leading discussions with senior stakeholders.
- Systems thinker who can balance strategy with execution.
- Practical experience improving processes and making adjustments (not just documenting them).
- Curiosity and pragmatism around AI and automation in internal workflows. Bonus: demonstrated experience piloting or implementing AI tools in product workflows.
Benefits
- The company offers various benefits to employees and their dependents, including medical, vision, dental, disability, and life insurance.
- Parental and military leave.
- Employee assistance program.
- 401k + match.
- Annual bonus.
- Pet insurance.
- Paid parking*.
- 10 paid holidays.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product roadmappingprototypingprocess optimizationcapacity planningproject managementScrumAI implementationworkflow automationdocumentation creationstakeholder management
Soft Skills
facilitationstrategic thinkingcommunicationproblem-solvingcollaborationcuriositypragmatismleadershipadaptabilitycritical thinking