Zenara Health

Operations

• Be the founders’ right hand and own our operating system—cadence, priorities, and follow-through.
• Turn messy inputs into crisp plans, set the tempo, and hold the line.
• Weekly exec review, 30-day planning, a single source of truth for actions, decisions, risks.
• Convert calls/transcripts into concise one-page briefs, owners, dates, and tight follow-ups.
• Manage product, customer readiness, GTM, vendors, hiring—escalate early and kindly.
• Run the cadence from day one, protect the plan of record, re-sequence work, and escalate early.

Executive Operations Lead – Junior CEO

Full-stack Engineer

• Own a healthcare web application endtoend across backend (Python/Flask/Celery/Postgres) and frontend (Node.js/Express/HTML/CSS/JS), leading feature delivery, integrations, security, and operations.
• Plan, design, implement, test, deploy, and monitor features across frontend and backend.
• Maintain high code quality, documentation, and developer experience.
• Design REST APIs, proxy endpoints, and vendor integrations (e.g., EHR systems, form platforms).
• Implement asynchronous processing pipelines with Celery + Redis (audio/transcripts).
• Optimize Postgres schemas/queries; manage connection pools (psycopg/psycopg_pool).
• Enforce consistent authentication/authorization (API key headers), manage secrets via environment variables.
• Operate with Gunicorn and Docker Compose; maintain conda/venv environments.
• Build secure serverside routes and robust proxy layers to backend APIs.
• Implement sessions, CSRF protection, rate limiting, and security headers (helmet + CSP).
• Integrate thirdparty form systems; implement file uploads (multer) and streaming (PDF/audio).
• Develop pages and flows: login/register, dashboard, patients, action items, billing, invoice generation.
• Manage patient sections (agenda, summary, transcripts, blueprints), versioning/history, and exports (ZIP, PDF).
• Own Docker Compose and CI/CD pipelines; environment parity for dev/stage/prod.
• Instrument logging, metrics, tracing; set alerts; optimize performance and cost.
• Apply best practices: input validation, CSRF, CSP, secure cookies/sessions, SSRF prevention, rate limiting.
• Handle secret management and least privilege for cloud/database access.
• Write unit/integration tests for critical flows (auth, uploads, proxies, billing).
• Own release notes, migration scripts, rollback plans; drive postmortems and continuous improvement.

Senior Full Stack Developer

Customer Success Manager

• Stand up Intercom the right way: inboxes, assignment rules, SLAs/office hours, tags, macros/saved replies, surveys/CSAT, Messenger, and forms.
• Onboarding that works: build Product Tours and Checklists (no-code), segment audiences, set triggers, measure completion—and keep improving.
• Help Center: create and maintain a clear, searchable knowledge base with friendly, skimmable articles.
• Delightful support: handle conversations with warmth and clarity; turn problems into progress and advocacy.
• Quality & feedback loops: write tone guides, coach reply quality, track common issues, and propose small product/content fixes that reduce repeat questions.
• Metrics you own: first-response time, time-to-resolution, CSAT, self-serve solves (deflection), tour/checklist completion.

Customer Success Lead – Onboarding, Support

Mechanical Engineer

• Build and own design tokens + component library (ShadCN/Tailwind/React/TS).
• Convert founder prototypes into reusable components; enforce consistency.
• Create full-screen clickable prototypes with dummy data for new flows.
• Partner with TPM to ensure acceptance criteria are testable and observable.
• Instrument and reduce clinician clicks; improve keyboard-first ergonomics.

Executive Operations Lead – Junior CEO

Senior Full Stack Developer

Customer Success Lead – Onboarding, Support

Product Design Engineer