Operations

• Develop and Implement Data Operations Strategy
• Define and execute the strategy for data operations, aligning processes and frameworks with business goals and growth initiatives.
• Establish standardized workflows and processes to maximize efficiency and quality across global teams.
• Drive innovation to enhance operational efficiency and scalability, while establishing long-term roadmaps for automation and technology adoption to ensure operational excellence.
• Translate strategic priorities into actionable operational plans for the group.
• Build and maintain strong relationships with cross-functional teams, including data, product, technology, and business units, to align goals.
• Provide regular updates and performance metrics to senior leadership, ensuring transparency and alignment with company objectives.
• Lead change management initiatives, ensuring smooth transitions for client impacting data changes.
• Collaborate with cross-functional teams to align data operations with organizational objectives and improve data workflows.
• Identify and mitigate risks related to data quality, operational scalability, and process governance.
• Make critical decisions within control limits and escalate significant risks to senior leadership as needed.
• Proactively anticipate risks that could impact data integrity or business operations and implement preventive measures.
• Balance risk management with operational efficiency to ensure sustainable growth and reliable data solutions for clients.
• Clearly convey the group’s objectives, priorities, and responsibilities to understand their impact on company goals.
• Foster a growth-oriented culture by mentoring managers and team leads, preparing them for expanded roles.
• Monitor KPIs, SLAs, and operational metrics to ensure high performance and client satisfaction, driving corrective actions as needed.
• Support efforts to align global teams through knowledge transfer and process standardization training.
• Collaborate with clients and stakeholders to understand their evolving data requirements and ensure operational services meet expectations.
• Develop proactive solutions to meet future client needs, staying ahead of market trends and emerging demands.
• Establish feedback loops with key clients to track satisfaction levels and identify potential service improvements.

Director of Data Operations

FinOps Specialist

Customer Operations Executive

Customer Operations and Growth Executive

Operations Associate

IT & Office Support, Operations