Support Engineer, L2

Zello

Support Engineer providing second-level technical support for Zello's voice-first communication platform. Investigate and resolve complex technical issues while collaborating with enterprise customers and development teams.

Posted 4/20/2026full-timeAustin • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AndroidiOS

About the role

Key responsibilities & impact

Provide second-level technical support, bridging the gap between the Product Advocate (L1) team and Engineering.
Investigate advanced technical issues—including app-level, network, and API integrations.
Work directly with enterprise customers and developers to resolve complex problems.
Deliver deep technical expertise to diagnose and resolve complex product issues, supporting both enterprise customers and the Product Advocate team.
Serve as the primary liaison between L1 Support and Engineering.
Identify recurring issues and propose fixes or automation tools.

Requirements

What you’ll need

3–5 years of technical support or related experience in a SaaS or communications technology company.
Strong understanding of APIs, networking fundamentals, and mobile platforms (Android/iOS).
Proficiency in reading and interpreting logs, JSON, and basic scripting.
Excellent written and verbal communication skills.
Customer-first mindset with attention to clarity and accuracy.

Benefits

Comp & perks

Competitive pay
Equity with significant upside
Sabbatical after every five years of service
Flexible schedules and time off
Free snacks in our break room
Ping-pong table

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportAPI integrationsnetworking fundamentalsmobile platformsreading logsinterpreting logsJSONbasic scripting

Soft Skills

written communicationverbal communicationcustomer-first mindsetattention to clarityattention to accuracy