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Tech Stack
Tools & technologiesAndroidiOS
About the role
Key responsibilities & impact- Provide second-level technical support, bridging the gap between the Product Advocate (L1) team and Engineering.
- Investigate advanced technical issues—including app-level, network, and API integrations.
- Work directly with enterprise customers and developers to resolve complex problems.
- Deliver deep technical expertise to diagnose and resolve complex product issues, supporting both enterprise customers and the Product Advocate team.
- Serve as the primary liaison between L1 Support and Engineering.
- Identify recurring issues and propose fixes or automation tools.
Requirements
What you’ll need- 3–5 years of technical support or related experience in a SaaS or communications technology company.
- Strong understanding of APIs, networking fundamentals, and mobile platforms (Android/iOS).
- Proficiency in reading and interpreting logs, JSON, and basic scripting.
- Excellent written and verbal communication skills.
- Customer-first mindset with attention to clarity and accuracy.
Benefits
Comp & perks- Competitive pay
- Equity with significant upside
- Sabbatical after every five years of service
- Flexible schedules and time off
- Free snacks in our break room
- Ping-pong table
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportAPI integrationsnetworking fundamentalsmobile platformsreading logsinterpreting logsJSONbasic scripting
Soft Skills
written communicationverbal communicationcustomer-first mindsetattention to clarityattention to accuracy