Client Support Specialist

Zelis

Chat Support Specialist serving as primary contact for clients by delivering exceptional support through chat and email channels. Troubleshooting issues and ensuring a positive customer experience with a focus on service excellence.

Posted 6/16/2026full-timeBoston • Florida, Massachusetts, Montana, Texas • 🇺🇸 United StatesJunior💰 $19 - $24 per hourWebsite

About the role

Key responsibilities & impact

Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner.
Provide accurate information and support regarding products, services, and processes.
Troubleshoot client issues and identify appropriate solutions using internal tools and resources.
Investigate and resolve client concerns while delivering a positive support experience.
Research account, data, and system-related issues to determine root causes and next steps.
Collaborate with internal teams to resolve complex client inquiries and service requests.
Clearly communicate issue status, resolutions, and follow-up actions to clients and stakeholders.
Document client interactions, troubleshooting steps, and resolutions within support systems.
Identify recurring client issues and provide feedback to improve processes, documentation, and overall service quality.
Maintain a strong understanding of company products, services, and support procedures.
Meet established performance goals related to quality, productivity, responsiveness, and client satisfaction.
Participate in training, team meetings, and continuous improvement initiatives.
Support teammates during high-volume periods and contribute to a collaborative team environment.

Requirements

What you’ll need

Associate degree and 1+ year of customer service or support experience, or High School Diploma/GED and 3+ years of relevant experience.
Experience providing customer support through chat, email, or other digital communication channels preferred.
Strong written and verbal communication skills.
Excellent problem-solving and critical-thinking abilities.
Ability to manage multiple priorities in a fast-paced environment.
Experience using CRM systems, ticketing platforms, or customer support tools preferred.
Strong attention to detail and organizational skills.
Customer-focused mindset with empathy, professionalism, and a commitment to service excellence.
Proficiency using AI tools with an understanding of how to create effective prompts and leverage technology to improve productivity and service outcomes.

Benefits

Comp & perks

401k plan with employer match
flexible paid time off
holidays
parental leaves
life and disability insurance
health benefits including medical, dental, vision, and prescription drug coverage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supportproblem-solvingcritical thinkingattention to detailorganizational skillsdigital communicationCRM systemsticketing platformsAI toolsservice excellence

Soft Skills

written communicationverbal communicationcustomer-focused mindsetempathyprofessionalismcommitment to servicecollaborationtime managementadaptabilityteamwork

Certifications

Associate degreeHigh School DiplomaGED