Customer Care Specialist

Zelis

Customer Care Specialist at Zelis serving as a SME and resolving high-complexity customer issues. Supporting team leads and contributing to quality assurance and training efforts in healthcare finance.

Posted 6/12/2026full-timeMorristown • New Jersey • 🇺🇸 United StatesJunior💰 $16 - $21 per hourWebsite

About the role

Key responsibilities & impact

Resolve high-complexity or escalated customer issues
Act as a subject matter expert (SME) for specific products, services, or processes
Provide structured coaching and mentoring to other representatives
Monitor and evaluate call quality and performance metrics
Lead or participate in cross-functional projects
Support training and onboarding efforts

Requirements

What you’ll need

Associates degree & 1 year or HS Diploma and 3 yrs
Proficiency using AI tools skillfully with an understanding of how to develop/create intelligent prompts and/or agents
Exceptional organizational and documentation practices
Communicates effectively with cross-functional teams and stakeholders
Advanced proficiency in Microsoft Office Suite and enterprise platforms
Solves ambiguous problems using data-driven analysis and structured problem-solving
Operates autonomously, mentors others, and fosters a collaborative team environment

Benefits

Comp & perks

401k plan with employer match
Flexible paid time off
Holidays
Parental leaves
Life and disability insurance
Health benefits including medical, dental, vision, and prescription drug coverage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI toolsdata-driven analysisstructured problem-solvingMicrosoft Office Suiteenterprise platforms

Soft Skills

coachingmentoringorganizational practicesdocumentation practiceseffective communicationcollaborationautonomy

Certifications

Associates degreeHigh School Diploma