Data Analyst, Voice of Customer

Zelis

Data Analyst enabling data-driven decision-making related to voice of the customer. Using AI-forward techniques to improve experiences for healthcare providers and payers.

Posted 6/5/2026full-timeFlorida, Massachusetts, Montana, New Jersey, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $86,000 - $109,250 per yearWebsite

About the role

Key responsibilities & impact

Coordinate, support and operationalize data collection to enhance AI performance
Build and maintain dashboards (e.g., Pendo, Qualtrics) to track user behavior, experience metrics, and KPIs
Aggregate and synthesize quantitative and qualitative data into clear, actionable insights
Analyze user behavior and feedback to identify trends, issues, and opportunities for experience improvement
Support VOC initiatives by organizing, maintaining, and evolving insights repositories
Leverage analytics to inform product decisions and optimize user experience
Assist with survey design, data preparation, and analysis for research initiatives
Support in communicating insights and recommendations to stakeholders, including product, design, and business leaders
Recommend and implement best practices for data instrumentation and tool usage
Document insights, dashboards, and methodologies for ongoing team use
Manage and prioritize multiple requests and projects
Explore and evolve advanced analytics capabilities (ex:, AI-driven insights, cross-platform data integration, API connections) to continuously enhance experience intelligence.
Travel approximately 3-4 times per year for key meetings

Requirements

What you’ll need

Experience in product analytics, UX research, data analysis, or a related field
Proficiency with analytics and dashboarding tools (e.g., Pendo, Google Analytics, Amplitude, or similar), including use of AI-enabled features to accelerate insight generation and experimentation
Strong ability to analyze data and translate findings into actionable insights
Experience working with large datasets, including data cleaning and manipulation
Familiarity with UX research methods and experience metrics (e.g., usability, engagement, KPIs)
Analytical mindset with strong problem-solving skills and business acumen
Excellent communication skills, with the ability to present insights to both technical and non-technical audiences
Experience collaborating cross-functionally with design, product, and data teams

Benefits

Comp & perks

401k plan with employer match
Flexible paid time off
Holidays
Parental leaves
Life and disability insurance
Health benefits including medical, dental, vision, and prescription drug coverage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisproduct analyticsUX researchdata cleaningdata manipulationsurvey designanalyticsdashboardingAI-driven insightscross-platform data integration

Soft Skills

analytical mindsetproblem-solvingbusiness acumenexcellent communicationcollaborationability to present insightsorganizational skillsprioritizationsupporting VOC initiativessynthesizing data