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Zelis

Director, Client Service

Zelis

Director of Client Service at Zelis optimizing client processes and ensuring satisfaction. Leading client service teams and developing strategic operational plans for company growth.

Posted 6/5/2026full-timeSt. Louis • Florida, Montana, New Jersey • 🇺🇸 United StatesLead💰 $139,000 - $176,700 per yearWebsite

About the role

Key responsibilities & impact
  • Develop and implement comprehensive operational strategies, policies and procedures that support the company’s long-term goals
  • Collaborate with Client Service management team to set goals and develop strategic plans for the department
  • Ensure high quality service delivery across all client touchpoints
  • Support resolution of complex client issues and complaints in a professional manner
  • Track, analyze and actively manage service performance metrics
  • Identify areas for optimization and implement changes to enhance efficiency and effectiveness
  • Effectively communicate with clients, internal teams and stakeholders ensuring alignment and transparency
  • Support transformation initiatives, foster a culture that embraces change

Requirements

What you’ll need
  • 7+ years of related client operations experience
  • Bachelor's degree preferred
  • 3-5 years experience as a people leader required
  • 3+ years service operations experience required, with experience managing service/operations workflow processes in Salesforce or Jira preferred
  • Expertise in operational management including KPIs required

Benefits

Comp & perks
  • 401k plan with employer match
  • Flexible paid time off
  • Holidays
  • Parental leaves
  • Life and disability insurance
  • Health benefits including medical, dental, vision, and prescription drug coverage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
operational strategiesservice performance metricsKPI managementservice operationsworkflow processes
Soft Skills
collaborationcommunicationproblem resolutionstrategic planningchange management
Certifications
Bachelor's degree