High Volume Call Center Representative

Zelis

Call Center Representative handling inquiries from provider clients about payments and enrollment for Zelis Payments. Building knowledge of payments products and providing solutions through efficient call handling.

Posted 6/5/2026full-timeSt. Petersburg • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Handle incoming calls from our provider clients to answer questions regarding their payments and enrollment
Work to resolve any outstanding issues related to their payments including explaining the use of our electronic payment options (credit cards, direct electronic funds transfer)
Assist providers in signing up for direct electronic funds transfer products as well as assisting with the registration process, online web portal set-up and provider portal guidance including basic troubleshooting.
Navigate Zelis platforms and processes efficiently with the goal of providing quick and thorough responses to our clients with first call resolution.
Build and maintain a thorough knowledge of Zelis Payments products and solutions.
Build and maintain a thorough knowledge of company policies and procedures, especially related to provider privacy.
Maintaining scheduled adherence and remaining productive throughout your given shift.
Ability to consistently meet monthly stat expectations and attendance goals.
Maintain and display a positive attitude.

Requirements

What you’ll need

Excellent telephone etiquette and verbal communication skills
Proficiency in problem-solving and basic troubleshooting
Computer proficiency and technical aptitude
Attention to detail
Comfort with MS Office applications such as Word, Excel, PowerPoint, etc.
Demonstrated resilience and resourcefulness in customer service situations.
Passion for customer service and helping people.

Benefits

Comp & perks

Health insurance
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

problem-solvingbasic troubleshootingcomputer proficiencytechnical aptitudeattention to detail

Soft Skills

telephone etiquetteverbal communicationresilienceresourcefulnesscustomer servicepositive attitude