Client Service Specialist

Zelis

Client Service Specialist supporting healthcare payers, managing client interactions and project execution. Engaging with stakeholders and providing technical expertise to enhance Payer Experience.

Posted 5/29/2026full-timeSt. Louis • Florida, Montana • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Stakeholder Engagement: Independently lead and facilitate meetings with clients, external partners and internal teams to drive collaboration and resolve operational challenges.
Communicate the Zelis Payer experience vision to clients and teams, ensuring alignment with organizational goals.
Guide clients toward optimal product configuration, collaborate to align on delivery timelines and manage each interaction with a solution and service-oriented mindset.
Serve as a technical expert, offering specialized guidance and solutions to enhance Payer Experience.
Maintain comprehensive knowledge of Zelis offerings, production fulfillment processes, healthcare enrollment procedures, and payment optimization strategies.
Apply technical troubleshooting skills to resolve complex issues involving client mapping and data ingestion.
Advocate for clients across all Zelis departments, assisting with technical aspects of payments and related business needs.
Deliver training sessions, as needed, to support client success.
Independently manage daily casework, ensuring timely resolution and continuous progress on long-term milestones across multiple client projects.
Oversee and update project milestones to support ongoing client success.
Communicate proactively and thoroughly with Payers, managing the overall service experience.
Collaborate with cross-functional teams internally and externally to design, develop, test, and deploy client change requests.
Analyze complex data sets and business rules to deliver actionable insights that support client objectives.
Ensure accurate translation of complex data into client-facing materials, demonstrating deep expertise in healthcare industry practices, claims communications, payment processing, and ID card production.

Requirements

What you’ll need

Bachelor’s degree preferred
2-3 years of experience in client service and business analysis, preferably within healthcare or financial services
Experience in requirements gathering, root cause analysis, business rule configuration, and software configuration testing
Proficiency with Jira and/or Salesforce preferred
Demonstrated experience as a relationship or client service manager, implementation/project manager, business process consultant, or sales engineer.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

requirements gatheringroot cause analysisbusiness rule configurationsoftware configuration testingtechnical troubleshootingdata analysispayment processingclaims communicationsclient mappingdata ingestion

Soft Skills

stakeholder engagementcommunicationcollaborationproblem-solvingclient advocacytraining deliveryproject managementsolution-oriented mindsetrelationship managementorganizational skills