Zelis

Supervisor, Financial Operations

Zelis

full-time

Posted on:

Location Type: Hybrid

Location: St. Petersburg • Florida • Montana • United States

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About the role

  • Ensure Zelis receives all contractually owed payments by leading the day-to-day execution of the payment recovery team
  • Oversee accurate invoice generation and timely remediation of identified errors
  • Monitor failed ACH and card transactions and coordinate follow-up to ensure issues are routed and addressed
  • Support recovery of fees, misdirected funds, and overpayment refunds
  • Deliver accurate daily reporting on amounts owed, funds received, aging, and variances
  • Escalate exceptions, recurring issues, and operational risks to the Sr. Manager
  • Partner with team members to gather frontline observations and operational context
  • Provide direct people leadership, including hiring, coaching, performance management, and metric-driven accountability
  • Lead end-to-end recoupment and payment recovery operations, ensuring financial recovery targets are met and payment leakage is minimized
  • Set priorities based on financial impact, risk exposure, and aging; ensure work is distributed and executed effectively
  • Monitor operational and financial performance metrics; proactively identify risks and escalate with data-backed recommendations
  • Own client and vendor escalations, ensuring timely resolution, clear communication, and documented follow-through
  • Partner cross-functionally to resolve complex issues and drive sustainable process improvements
  • Deliver clear, executive-ready reporting and updates to management and key stakeholders
  • Ensure adherence to SLAs, accuracy standards, confidentiality, and HIPAA requirements
  • Model Zelis values, professionalism, and consistent leadership presence

Requirements

  • 5+ years of experience which includes 3+ years leading or managing a team of 5+ team members
  • Downstream financial and operational impact experience required
  • Proficiency with Microsoft Office / Microsoft 365 products (Excel, Outlook, Teams, PowerPoint)
  • Intermediate/Advanced level of Excel experience to include: Creating, building and analyzing operational and financial performance reporting, Spreadsheet creation with formulas and pivot tables, Power Query experience helpful
  • Bachelor’s degree preferred
  • Strong problem-solving and conflict resolution skills
  • High level of organizational and multitasking abilities
  • Ability to analyze data and generate actionable insights
  • Adaptable and able to thrive in a fast-paced environment
  • Must not require visa sponsorship now or in the future.
Benefits
  • Hybrid and remote friendly culture
  • Equal employment opportunity employer
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
payment recoveryinvoice generationACH transactionsfinancial reportingdata analysisExcelPower Queryperformance metricsconflict resolutionprocess improvements
Soft Skills
people leadershipcoachingperformance managementorganizational skillsmultitaskingproblem-solvingadaptabilitycommunicationteam collaborationaccountability