Merchant Payment Services Market Manager
U.S. Bank
Implementation Manager
Zelis
full-time
Posted on:
Location Type: Hybrid
Location: Remote • Montana • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead and manage implementation projects from initiation to completion, ensuring timely delivery and alignment with client expectations.
- Partner with Implementation Leads to develop detailed project plans, including timelines, milestones, and resource allocation.
- Build and maintain strong relationships with clients, addressing any concerns or issues promptly and effectively acting as the primary point of contact for escalated issues.
- Lead, mentor, and manage a team of implementation specialists to ensure high performance and productivity.
- Provide training, support, and development opportunities to team members.
- Conduct regular performance reviews, provide feedback, and identify opportunities for professional development.
- Continuously evaluate and improve implementation processes and procedures to enhance efficiency and effectiveness.
- Implement best practices and innovative solutions to improve the implementation experience for clients.
- Work closely with other departments, such as sales, product development, and customer support, to ensure a seamless implementation process.
- Coordinate with internal teams to resolve any technical or operational issues.
- Monitor key performance indicators (KPIs) to measure the effectiveness of implementation projects.
- Provide regular reports and analysis to senior management on implementation performance and metrics.
- Identify potential risks and assist on developing mitigation strategies to ensure successful implementation.
- Monitor and report on risk factors and their impact on project timelines and outcomes.
- Develop and deliver training programs to clients to ensure they are fully equipped to use the implemented products or services.
- Provide ongoing support to client's post-implementation to ensure continued success and satisfaction.
Requirements
- Bachelor's degree in Business, Project Management, Information Technology, or a related field.
- Minimum of 6-8 + years of experience in implementation, project management, or a related field.
- Proven experience in managing complex implementation projects.
- Strong leadership and team management skills.
- Excellent written and verbal communication skills.
- Ability to build and maintain strong client relationships.
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team.
- Proficiency in project management software and tools.
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementimplementationperformance reviewsrisk managementanalytical skillsproblem-solving
Soft skills
leadershipteam managementcommunicationclient relationship managementindependencecollaboration
Certifications
Bachelor's degreeProject Management certification
