Zelh

Network Operations

• Monitor, triage, and resolve incoming support tickets across multiple connected systems.
• Follow documented workflows and suggest updates to improve ticket handling and escalation instructions.
• Escalate incidents to higher-tier support, engineering, or field services as required, ensuring accurate documentation.
• Manage and resolve support tickets within SLA requirements across different customers and ticket types.
• Prioritize incidents based on severity, customer impact, and SLA commitments.
• Assist in reporting SLA performance to management and recommend improvements.
• Monitor system alerts, dashboards, and reports to proactively identify potential issues.
• Document root cause details following incident resolution.
• Provide daily operational updates to the NOC Manager.
• Collaborate with internal and external teams while working remotely to provide consistent, reliable coverage.

Network Operations Center Operator

Accounts Receivable

• Invoicing/Billing: Process invoices on a daily and weekly basis with an emphasis on accuracy and meeting billing deadlines. Ability to understand bills of lading, contracts, and freight rates on shipments. Maintain an orderly up-to-date filing system of customer’s contract rates. Work with the financial and management staff as appropriate in performing the monthly accounting close processes.
• Accounts Receivable: Receive batched checks daily. Apply payment to the proper invoice. Post new entries to the accounts receivable ledger in the accounting system and update customer files. Proof entries against daily cash report. Make daily deposits with the bank and report daily/weekly receipts to the accounting system. Answer customer inquiries regarding statements or invoices.
• Collections: Research past due invoices that appear on the aging report. Mail collection letters to customers when applicable and include copies of past due invoices. Follow up with phone call/second mailing if necessary. Process approved adjustments and write-offs according to policy.
• Documentation/Reporting: Maintain a detailed record of correspondence and all actions. Print customer statements each month for mailing. Prepare monthly cash receipts journal, sales journal and accounts receivable aging report. Perform additional related duties and assignments as directed by Management.

Network Operations Center Operator

Accounts Receivable Specialist