Senior Implementation & Onboarding Project Manager
Zelh
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇷🇸 Serbia
Visit company websiteJob Level
Senior
About the role
- Own 3–6 concurrent enterprise and high-ACV customer implementations
- Lead highly complex implementations involving APIs, integrations, data movement, and custom workflows
- Serve as the primary delivery owner accountable for timeline, scope, and outcomes
- Lead executive-level customer communications when risks or changes arise
- Act as a key partner to Sales, Sales Engineering, and Product during late-stage deal cycles
- Shape implementation strategy, sequencing, and resourcing for high-ACV opportunities
- Identify implementation risks pre-close and influence deal structure, scope, and timelines accordingly
- Provide clear recommendations on out-of-the-box vs. custom solutions and associated costs
- Own complex expansion implementations post-go-live
- Launch expansion efforts within 2 weeks of close (given customer readiness)
- Coordinate with Customer Success while maintaining ownership of expansion delivery
- Serve as a direct point of contact for customer technical leadership when required
- Own change management and scope control for high-ACV customers
- Proactively identify risks and lead mitigation strategies
- Drive cross-functional alignment and escalate blockers with urgency and clarity
- Act as the escalation point for complex implementation issues
- Contribute to implementation playbooks, best practices, and delivery frameworks
- Mentor mid-level Implementation PMs
- Provide feedback to Product and Engineering based on implementation learnings
Requirements
- 7–10+ years of implementation or delivery project management experience
- Proven success delivering enterprise or high-ACV SaaS implementations
- Experience leading technical solutioning and managing customer engineering teams
- Executive-level communication and stakeholder management skills
- Strong judgment in ambiguity and high-pressure situations
Benefits
- 10+ business days of paid time off
- Team building and corporate events
- Equipment provided
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
API integrationdata movementcustom workflowsimplementation strategychange managementscope controlproject managementSaaS implementationstechnical solutioningdelivery frameworks
Soft skills
executive-level communicationstakeholder managementjudgment in ambiguityrisk identificationmitigation strategiescross-functional alignmentmentoringcustomer communicationproblem-solvingleadership