ZEISS Group

Sales

• Represents the Company and its interests.
• Call on new and existing customers.
• Achieves monthly, quarterly, and annual sales booking objectives.
• Achieve targeted sales margins.
• Identify and create new sales opportunities to build the sales funnel.
• Work with marketing on events and campaigns to build the sales funnel.
• Support customers to maintain a high level of customer satisfaction.
• Work in tandem with our technical team to provide best-in-class product and solution demonstrations.
• Follow the ZEISS sales process to propose the best solution for the customer’s needs.
• Identify and share leads with other sales channels.
• Develop sales and other relevant material for sales events, marketing purposes or to support the sales process.
• In case of indirect sales, support, train, and guide distributors to meet sales booking objectives.
• Provide sales booking forecasts.
• Qualify sales leads and opportunities.
• Regularly update CRM to reflect all sales activities, relationships & status of sales leads and opportunities.
• Cooperate with other departments to deliver a good customer experience.
• Own the customer’s success.
• Supports sales & marketing events.

Regional Sales Manager

Marketing

• The Extended Reality Product & Marketing Manager is responsible for the localization and translation of global XR solutions into a clear market offer, a strong local customer experience, and effective commercial execution in the market.
• Lead or support go-to-market planning, including launch readiness, channel activation, system set-up, marketing coordination, and cross-functional execution.
• Conduct market, customer, competitor, and operational analysis and identify adoption barriers, localization needs, market constraints and operational gaps.
• Translate market insights into recommendations for product roadmap, commercialization priorities, and market improvement actions.
• Develop and adapt product positioning, messaging, and value propositions for the local market in alignment with the global XR team.
• Align cross-functional local stakeholders, including sales, marketing, operations, commercial, customer service, and regulatory.
• Local project management for market enablement incl. tracking readiness, launch progress, and execution quality.
• Lead coordination of the local rollout of online journey.
• Steer offline retail enablement in the market, including ECP selection, onboarding, staff training, and quality audits.
• Create sales enablement tools such as product narratives, training materials, launch toolkits, and competitive guidance for commercial teams.
• Handle customer escalation cases in alignment with local stakeholders, for example customer service, regulatory, and marketing.
• Monitor customer feedback, adoption performance, and business KPIs after launch, and refine local execution accordingly.
• Lead implementation of local improvement initiatives and informs XRX about improvement needs.
• Ensure close alignment with the global team to define support needs.

Product & Marketing Manager – Extended Reality

Account Manager

• Develop and execute strategic account plans to achieve sales targets and drive revenue growth within the biotech and pharmaceutical markets.
• Own and drive the full sales cycle using consultative, value‑based selling methodologies (e.g., ZEISS Selling Process and Challenger), including lead qualification, needs discovery, demonstrations, proposal development, and deal closure.
• Assume commercial responsibility for the Core Light Microscopy portfolio, delivering effective in‑person and remote presentations and demonstrations, and partnering with PASS on complex 3D system opportunities.
• Identify new business opportunities while expanding and deepening relationships within existing accounts.
• Serve as the primary point of contact for customers, ensuring timely communication and resolution of inquiries or issues.
• Maintain accurate pipeline visibility and forecasting through disciplined use of the CRM system, ensuring all opportunities are properly qualified and up to date.
• Prioritize daily activities and manage time effectively to move sales and support initiatives forward efficiently.
• Build strong, long‑term customer relationships through frequent face‑to‑face engagement and collaboration with key stakeholders, including scientists, departmental leaders, and procurement teams.
• Manage customer relationship with ZEISS as primary point of contact, set clear expectations and proactively managing challenges when plans do not proceed as expected.
• Align closely with Product Application Sales Specialists (PASS), service engineers, sales support, logistics, and business partners to communicate delivery timelines, coordinate installations and training, and ensure successful onboarding and ongoing customer success.
• Continuously develop broad knowledge across the ZEISS microscopy portfolio, including product capabilities, applications, and software functionality.
• Build strong understanding of biotech and pharma technical imaging & analysis needs, as well as business trends such as funding, budgeting cycles.
• Regularly communicate relevant biotech and pharma market trends, customer insights, and industry dynamics to management and marketing teams, both local and global.
• Drive opportunity generation across the Life Science portfolio within the assigned biotech/pharma territory.
• Execute targeted outreach and awareness initiatives (e.g., email campaigns, ZEISS On Your Campus workshops) to build pipeline, generate interest, and expand market presence.
• Network effectively within the biotech and pharmaceutical community locally, nationally, and as appropriate, globally.
• Optimize demonstration resources across onsite, remote, and ZMCC formats to maximize return on investment.
• Work closely with e-commerce, materials research and business partner teams to ensure optimal portfolio coverage aligned with company strategy.
• Establish effective working relationships with field service, back‑office sales support and logistics teams to streamline order processing, system delivery, installation and ongoing support.
• Operate safely and responsibly during customer site visits by following lab safety practices and maintaining awareness of potential risks.
• Conduct all activities in accordance with ZEISS policies, standards, and professional expectations.
• Serve as a ZEISS brand ambassador and actively engage in continuous professional development, including CurioZ training and self-‑directed learning.

Biotech/Pharma Key Account Manager

Application Engineer

• Consistently deliver high-quality results that are complete, accurate, and on time.
• Set up and operate all laboratory measurement equipment effectively.
• Select and utilize the most appropriate software for each task (e.g., Calypso, VG StudioMax).
• Generate and deliver inspection reports in alignment with job requirements.
• Monitor system performance to ensure accuracy and repeatability.
• Conduct peer reviews of job results in collaboration with colleagues.
• Support the Site Manager with quoting activities as needed.
• Adhere to all safety protocols, with a strong emphasis on radiation safety.
• Review job requirements with the Site Manager prior to initiating work.
• Communicate and review results with customers, ideally within two days of job completion.
• Prepare, submit, and retain copies of proof of delivery (POD) in the network drive.
• Drive productivity by effectively utilizing ZEISS tools and best practices (e.g., quick-change tooling and fixturing, offline programming, MCC, PiWeb).

Applications Engineer, Level 3

• Provide technical consultation to sales teams and the Industrial Metrology (IM) dealer network on advanced applications and systems
• Ensure accurate technical information flows to the field sales force
• Focus on advanced applications and the introduction of new ZEISS technologies into the North American market
• Deliver technical training programs to sales personnel and dealer partners
• Plan and perform high-quality customer demonstrations, both in-house and on-site
• Provide after-sales technical support to help customers successfully use ZEISS systems
• Conduct customer training to supplement the Applications Engineering team
• Support all Carl Zeiss Industrial Metrology systems and respond to software/applications questions
• Assist with software and system testing for product development, including filing performance reports
• Offer applications expertise for project-related activities, including preparing quotes, analyzing inspection requirements, and estimating Gage R&R results
• Implement quoted application items on-site
• Support IT-related topics, including Windows OS, networking, and database management
• Apply knowledge of Statistical Process Control (SPC) and Geometric Dimensioning & Tolerancing (GD&T)

Field Application Engineer

Financial Planning and Analysis

• Lead Financial Reporting & Business Partnering
• Prepare and present monthly financial statements, forecasts, and operations reports to Top Management.
• Conduct cost and variance analyses and turn insights into clear, actionable recommendations.
• Ensure financial accuracy through journal entries, reconciliations, and compliance with ZEISS reporting standards.
• Drive automation to simplify processes and streamline reporting with central Operations Finance and local partners.
• Partner with Operations to implement cost‑avoidance and productivity measures.
• Drive Budgeting & Performance Management
• Lead and coordinate the annual budgeting process across all Operations departments.
• Support KPI dashboards, scorecards, and data‑driven performance discussions.
• Leverage analytics tools to identify trends, opportunities, and risks.
• Optimize Inventory & Strengthen Operational Excellence
• Monitor inventory levels, turnover, and stock efficiency.
• Collaborate with Supply Chain and Operations to improve inventory utilization.
• Share insights and global best practices across our manufacturing network.
• Identify workflow inefficiencies and recommend data‑driven improvements.

Financial Analyst I – Operations

• Provide strategic and operational leadership for the U.S. Applications organization, ensuring alignment with ZEISS business objectives and customer success goals.
• Lead, mentor, and develop a high-performing applications team by establishing clear service expectations, strengthening organizational capability, and fostering a customer-centric culture.
• Define priorities, operational rhythms, and performance metrics, incorporating voice-of-customer feedback and customer success KPIs to drive continuous improvement.
• Collaborate cross-functionally with Sales, Product Management, and Operations teams to improve customer adoption, retention, satisfaction, and revenue growth.
• Drive strategic initiatives and cross-functional programs from concept through execution, including business case development, stakeholder alignment, and customer-focused process improvements.
• Serve as the voice of the U.S. customer and business within the global leadership team, influencing strategy, investment decisions, and execution priorities through data-driven insights and market feedback.
• Translate customer requirements, industry trends, and market opportunities into actionable recommendations for headquarters and global teams to support innovation, roadmap planning, and long-term business growth.

Head of Semiconductor Application Engineering

Field Engineer

• Install, Repair, Troubleshoot, Service and Calibrate high tech machines at customer locations.
• Demonstrate customer service skills and knowledge with a high level of passion and dedication.
• Demonstrate your ability to learn new skills on high tech CMM’s (Coordinate Measuring Machines) utilizing mechanical and electronic aptitude.
• Perform necessary administrative paperwork in a complete and accurate manner.
• Be Solutions-oriented with the ability to work independently in a high pressure, fast-paced and innovative environment.
• Travel requirement is 100% within the United States and international travel as needed.
• Other duties as required.

Field Service Technician

• Install, Repair, Troubleshoot, Service and Calibrate high tech machines at customer locations.
• Demonstrate customer service skills and knowledge with a high level of passion and dedication.
• Demonstrate your ability to learn new skills on high tech CMM’s (Coordinate Measuring Machines) utilizing mechanical and electronic aptitude.
• Perform necessary administrative paperwork in a complete and accurate manner.
• Be Solutions-oriented with the ability to work independently in a high pressure, fast-paced and innovative environment.
• Travel requirement is 90-100% within the service area, including international travel as needed.
• Other duties as required.

Operations

• Review and process Eye Care Professional Channel customer onboarding workflows through Salesforce.com portal.
• Determine appropriateness and alignment of custom program requests using established templates and delegation of authority matrix.
• Prepare selected sales, customer mix and Sales team specific reports for weekly and monthly meetings.
• Create special reports and services using SQL, Access, Excel, Power BI, etc.
• Ability to create reports in both spreadsheet, Power BI and PowerPoint formats.
• Participate on project teams to develop / enhance commercial programs and information systems.
• Troubleshoot customer account setup errors and issues, and coordinate with internal resources to correct the issues (including calculating credits owed, and submitting credit requests).
• Participate in pricing program audits, and provide backup to Pricing team functions.
• Prepare content and participate in recurring training sessions for Sales team members, as needed. This includes New Hire Trainings, as well as periodic spot trainings on a variety of Sales Operations topics.
• Perform additional responsibilities as required.

Analyst II, Sales Operations

• Provide hands-on service and support at customer locations
• Troubleshoot system issues and determine the best repair or maintenance solution
• Replace components and perform complex repairs on advanced optical systems
• Support customers remotely by phone/email and onsite when needed
• Document service activities and provide feedback to improve quality and service processes
• Help develop and test new service strategies and procedures
• Deliver training and create technical documentation when required
• Serve as the communication bridge between the customer, the local ZEISS team, management, and the factory team in Germany

Regional Sales Manager

Product & Marketing Manager – Extended Reality

Biotech/Pharma Key Account Manager

Applications Engineer, Level 3

Field Application Engineer

Financial Analyst I – Operations

Head of Semiconductor Application Engineering

Field Service Technician

Field Service Technician

Analyst II, Sales Operations

Field Service Engineer