ZEISS Group

Content Marketing Manager

• Develop communication strategies, documentation, and training concepts
• Collaborate with team members to refine these concepts and implement them
• Manage your own documentation project and drive its development
• Work closely with users and stakeholders, researching and verifying information
• Manage the Learning Management System (LMS) for reporting, billing, and delivery
• Translate technical and conceptual constraints into clear guidelines
• Contribute to the design and documentation of learning experiences and training materials
• Support internal community management and communication

Working Student – Content Management System, Learning and Documentation

Account Manager

• The Account Manager is responsible for the generation of new business sales and profits (P&L) in Quebec City for Refractive and Intraocular.
• Commits to an annual sales plan, writes specific objectives, and forecasts orders, and expected revenue on a monthly basis.
• Must develop excellent product knowledge and an awareness of market conditions.
• Must report on his/her activities weekly and must represent the company in keeping with the highest standards of business ethics and professionalism.
• Attain or exceed yearly revenue and profit quotas (P&L) for region of responsibility.
• Manage the entire sales process including lead generation, opportunity development, closing sales, and providing post-sale support.
• Make scheduled personalized sales demonstrations to the Ophthalmologist in the region of responsibility.
• Complete product installation and training.
• Conduct cold calls to initiate contact with potential clients and generate new business opportunities.
• Maintain, analyze and utilize territory records and other information to efficiently organize, plan, execute and measure results.
• Educate and follow up with clinicians and staff members on the operation, utilization and application of our product to ensure overall customer satisfaction.
• Provide timely, accurate and constructive written and oral communications to management regarding expected sales and planned monthly activity.
• Be responsible and assist in market introductions and launches of new products planning.
• Develop and implement synergy opportunities among other Zeiss team members, companies, Carl Zeiss field service and other corporate partners when such programs arise.

Account Manager – Refractive and Intraocular Lenses

Learning and Development

• Building strong relationship with customer and forging strong confidence
• Training of Internal Sales teams / Customer care / Fitter training.
• Training opticians through conferences / seminar
• Hospital retail training of Doctors & Optometrist
• Trouble Shooting of Nonadaptation cases
• Getting premium Zeiss products dispensed easily

Training Specialist

Product Manager

• Assist in driving our strong growth in Surgical Ophthalmology and improving patients’ vision globally
• Support the definition of the product portfolio strategy and roadmap for ZEISS Cataract Implants and Consumables, with a specific focus on Intraocular Lenses (IOL)
• Conduct comprehensive market and competitor analyses to identify opportunities and unmet needs within the cataract treatment space
• Collaborate with senior product managers (f/m/x) to align product goals with market needs and facilitate portfolio development and launch discussions
• Develop sales collateral and training materials that effectively communicate product benefits and features
• Support lifecycle management projects from initial commercialization through to global market readiness and eventual phase-out
• Prepare presentations for conferences, assist in product training sessions, and provide in-field support to the sales team to enhance product knowledge and customer engagement

Intern Product Management – Cataract Implants, Consumables

Data Engineer

• Ensure the development and evolution of Microsoft Azure big data platform
• Build cloud solutions and services using big data technologies
• Develop algorithms and software tools for analyzing unstructured device data
• Collaborate with Data Engineers and Data Scientists, product development, and country organizations
• Extract and prepare data, apply solid analyses combined with vivid visualizations
• Explain insights and findings in an audience-oriented way
• Work in various and versatile projects in parallel and continuously improve your skills

Payroll

• Further develop and execute a long-term payroll strategy for North America, ensuring scalability, efficiency, and alignment with organizational objectives.
• Drive transformation initiatives to streamline processes, improve internal controls, and ensure best-in-class service delivery.
• Serve as a trusted advisor to executive leadership on payroll-related risks, performance, and compliance posture.
• Drive harmonization and automation of payroll processes across key areas, including 401(k) reconciliation, Workday earning code definition incl. mapping to GL, and other critical workflows.
• Lead and manage payroll-related projects, including system upgrades, integrations/migrations, vendor transitions, and process improvement initiatives.
• Partner with HR, Finance and HR Digital Solutions teams to align payroll operations with broader organizational strategies and to optimize end-to-end processes.
• Oversee the accurate processing of multi-state U.S. and Canadian payroll, special payments, garnishments, tax withholdings, and benefit deductions.
• Ensure compliance with federal, state, provincial, and local payroll tax laws and regulations, including multi-state payroll tax registrations and updates.
• Ensure absolute accuracy, timeliness, and compliance in payroll operations.
• Maintain a hands-on approach and operational depth to ensure continuity and quality across all touchpoints.
• Oversee payroll-related implications for expats and mobile employees.
• Monitor regulatory changes and ensure proactive compliance.
• Manage relationships with external payroll vendors, ensuring performance against SLAs, cost efficiency, and compliance standards.
• Establish and monitor payroll KPIs, providing regular reporting and insight to Finance and HR leadership.
• Ensure payroll processes follow robust internal controls and support all internal and external audits, including payroll reconciliations, workers compensation and documentation of key procedures.
• Understand complex and integrated system/technology landscape (e.g., Workday) downstream systems, integrations and reporting.
• Manage year-end payroll activities, including tax reporting (e.g., W-2, T4) and reconciliation processes.
• Develop, coach, and inspire a team of payroll professionals to deliver with excellence, integrity, and purpose.
• Cultivate a culture of accountability, collaboration, and continuous improvement.
• Identify and build future leadership within the team; foster cross-functional learning and upskilling.
• Establish clear performance metrics, SLAs, and KPIs for the payroll team to ensure high-quality service delivery.
• Build strong, trusting relationships with Finance, HR (including HR Digital Solutions), Legal and onsite leadership.
• Represent payroll in M&A due diligence, onboarding, and integration efforts.
• Collaborate with HR Digital Solutions teams to maintain and optimize Workday Time & Payroll systems.
• Act as the internal and external face of payroll, ensuring transparency and proactive communication.
• Implement and maintain robust governance framework and controls to ensure compliance with organizational policies, payroll tax laws, and regulatory requirements.
• Develop and enforce standard operating procedures (SOPs) and work instructions for payroll processes.
• Conduct regular internal audits of payroll transactions, garnishments, tax withholdings, and absence processing to ensure accuracy and compliance.
• Collaborate with external vendors (e.g., ADP, OSV) and state agencies to resolve tax-related issues and maintain employer compliance.
• Act as the Functional Lead in Workday Payroll improvement projects, ensuring optimal utilization of the platform and integration with other HRIS systems.
• Evaluate and recommend third-party vendors to support payroll operations, year-end readiness, and special projects.
• Identify opportunities for process automation and digitalization and implement best practices to enhance efficiency and accuracy.
• Develop analytics and reporting tools to monitor payroll performance and support decision-making.
• Coordinate with the Global Mobility team to manage payroll for inbound and outbound expatriates, ensuring compliance with relocation gross-ups, taxation, and year-end reporting.
• Partner with outsourced vendors (e.g., KPMG) to address expatriate tax matters and ensure accurate reporting on W-2s and other tax forms.

Head of Payroll

Business Operations

• Work on one of ZEISS' key group programs and drive harmonization and standardization of processes and structures
• Together with the senior manager of your stream, take on a moderating role
• Jointly manage and coordinate the necessary internal and external resources within your area of responsibility
• Be responsible for the process design of selected end-to-end processes
• Exchange information with all other end-to-end streams to ensure best practice sharing

Manager, Business Process Excellence – Lead to Cash

Procurement

• Create purchase orders for complex systems, accessories, and third-party items for the solution area, focusing on Zeiss business partner requirements.
• Update purchase orders with accurate delivery dates.
• Own the process of receiving goods and ensure timely forwarding of information for Delivery Note (DN) creation.
• Communicate with vendors regarding order status, delivery schedules, and any required changes.
• Maintain accurate purchase order data in SAP and maintain tracking information in ERP systems.
• Ensure compliance with company policies and US Government requirements.
• Collaborate with internal stakeholders to resolve any issues related to purchasing or receiving goods.
• Place purchase orders and communicate with vendors on pull ins and push outs.
• Provide feedback to vendors to help improve their performance.
• Assist in developing “pull systems” such as kanban to minimize on hand inventory.
• Ensure that all activities comply with US Government requirements and company policies and procedures.
• Build and maintain strong relationships with suppliers.
• Maintain accurate master data and purchase order data in SAP. Maintain confirmed delivery dates on the corresponding Sales Order.

Purchasing Specialist

Communications

• Support in daily operations: provide important assistance to communications colleagues – for research, coordination or content creation
• Editorial tasks: research and write texts for various internal and external communication channels (e.g., intranet, newsletters, press releases, social media)
• Concept development & presentations: contribute to the development of communication concepts and create engaging PowerPoint presentations
• Event organization: support the planning, coordination and execution of events – from brainstorming to follow-up
• Project work: independently take on smaller projects and make a visible contribution to the team’s success

Internship – Global Strategy, Leadership and Change Communications

Marketing

• Development and definition of the Marketing strategy and deployment for the ecosystem, workflows, products & services
• Development and definition of product launch plans
• Steering of relevant project partners for launch campaigns
• Internal and external collaboration to drive the successful execution of the growth plans

Strategic Marketing Manager

Manager

• Advising and supporting a defined group of ZEISS subsidiaries in the area of Service Excellence
• Analyzing and optimizing the implementation of existing service processes (e.g., installation, maintenance, spare parts, response times, and escalation handling)
• Conducting workshops and training to ensure sustainable implementation of global service standards and tools across countries
• Monitoring relevant KPIs for service performance, deriving concrete improvement measures and tracking their implementation
• Providing strategic and tactical support to national subsidiaries in operational success management and implementation of service concepts (e.g., digitalization and automation)
• Planning and conducting regular country visits for coordination, process validation, team training, and performance evaluation
• Supporting national subsidiaries in the digitalization and automation of service processes
• Managing projects with high international visibility
• Participating in global and regional projects for continuous improvement and development of the service business (e.g., digitalization, process optimization, tool rollouts)
• Closely collaborating with global stakeholders such as Executive Management, Sales, Marketing, IT, Service Logistics, Second-Level Support, Product Management, Global Customer Care, and Controlling.

Senior Service Excellence Manager

Consultant

• The National Surgical Consultant (NSC) is responsible for assisting the demonstration and sales of SUR capital equipment that has highest impact of helping achieve the US Surgical Ophthalmology national sales goal.
• The (NSC) will prioritize NEXUS, QUATERRA, MICOR, VERACITY and full cataract suite of products.
• The NSC will report directly to the US Head of Sales.
• The NSC will focus on assisting the demo’s and selling the above equipment to major teaching institutions, large practices, and KOL’s.
• The NSC must work seamlessly with the existing Regional Sales Director (RD) team to assist with important customer visits and demonstrations, close business, and assist the Regional Sales Managers with customer follow-up to ensure a high level of satisfaction.
• The NSC will coordinate with the Regional Directors, Account Managers, Equipment Specialists, Posterior and Anterior Consumable Specialists, and Surgical Applications Specialists Managers and Clinical teams to ensure proper installations and training.
• NSC will educate the RSMs during these activities to improve the product expertise and knowledge of the overall national RSM sales team.
• The NSC will assist the Training team to identify continued education needs and be an additional resource to accelerate the expertise and product knowledge of the sales team, in real-time in the field.
• The NSC role will be tied to the annual sales plan and important MBO’s set by the US Head of Sales.
• The NSC will also be a product expert resource for the US Marketing team.

National Surgical Consultant – Anterior

Operations

• Responsible for leading the Business Excellence team (8–10 people)
• Develop team members according to role requirements and promote collegial collaboration within the team
• Ensure the reliable operation and continuous improvement of CRT’s business processes, required competencies, methods, and tools
• Orchestrate collaboration across locations and departments to ensure cohesive and streamlined operations
• Develop and implement strategies to improve business operations and drive operational excellence

Head of Operations Excellence

• Actively contribute to exciting projects in global steering training tasks
• Focus on Key User management and research on Generative AI applicability in training
• Support the program’s training stream

Internship – Business Process Excellence, Global Training

Field Engineer

• Install, Repair, Troubleshoot, Service and Calibrate high tech machines at customer locations
• Demonstrate customer service skills and knowledge with a high level of passion and dedication
• Demonstrate your ability to learn new skills on high tech CMM’s (Coordinate Measuring Machines)
• Perform necessary administrative paperwork in a complete and accurate manner
• Be Solutions-oriented with the ability to work independently in a high pressure, fast-paced and innovative environment
• Travel requirement is 90-100% within the service area, including international travel as needed
• Perform installs on assigned products
• Escalate challenges appropriately
• Demonstrate the ability to service common machine accessories