ZEISS Group

Salesforce Consultant – Service Cloud

ZEISS Group

full-time

Posted on:

Location Type: Office

Location: Oberkochen • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

Tech Stack

Cloud

About the role

  • You will play a crucial role in digital transformation Projects
  • Ensure project deliverables meet quality standards
  • Support the development and implementation of Salesforce Service Cloud solutions to build a governance framework and monitor and improve data quality across the enterprise
  • You will help our business units to establish Salesforce standards and increase the quality level and process consistency
  • Work closely with cross-functional teams, including business users, data owners and IT teams, to ensure technical solutions consider end-2-end processes

Requirements

  • A successfully completed studies preferably business informatics, information technology or a technical education in informatics
  • At least 5 years relevant professional experience, experience in a consultant role is a plus
  • Experience in the Salesforce Service Cloud and the corresponding processes
  • Knowledge in SAP Material Master Data is a plus
  • Strong understanding of the Salesforce Service Cloud and system architecture
  • The ability to structure and develop your own frameworks and communicate them in a structured and easy-to-grasp way
  • A natural interest in state-of-the-art technological developments and a good understanding of the technical feasibility of data-driven products and services
  • A proven track record of agile project experience and agile project management success stories
  • Been part of a Salesforce project end-to-end
  • Excellent English and German skills
Benefits
  • Individual development opportunities
  • A unique, diversely structured working environment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Salesforce Service CloudSAP Material Master Dataagile project managementdata quality improvementgovernance framework developmentsystem architectureend-to-end processesconsulting experiencedata-driven productstechnical feasibility
Soft skills
communicationstructured thinkingcross-functional collaborationprocess consistencyproblem-solvingorganizational skillsadaptabilityanalytical skillsinterpersonal skillsleadership