Field Support Engineer, III

ZEISS Group

Field Support Engineer III specializing in field support for Carl Zeiss Meditec instrumentation. Responsible for installations, repairs, and maintenance while ensuring customer satisfaction across assigned territory.

Posted 7/2/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $40 - $50 per hourWebsite

About the role

Key responsibilities & impact

Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines.
Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well being.
Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database.
Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures.
Maintain a spare parts inventory according to company guidelines and return specific spare parts as designated by policy.
Support revenue growth through the promotion and retention of service agreements.
Communications with internal and external customers are professional, calm and pleasant.
Examine difficult customer issues and arrive at a satisfactory result as demonstrated by consistently meeting established customer service levels.
Maintain effective territory management and expense control.
May assist in training and mentoring new hires.
Develop strong relationships with key customers.
Supports the business at trade shows by installing and maintaining equipment.
Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment.

Requirements

What you’ll need

Minimum of 5 years of related experience in Electronics, Fine Mechanics, Electro-mechanical, Optics, Data Management, including Networking or Medical Field Service.
BS Engineering, Electronics, Computer Technology, computer networks or related fields preferred.
A+ and Net+ certification and thorough knowledge of ophthalmic anatomy preferred.
Ability to generate satisfactory customer satisfaction results at customers serviced.
Must have good verbal and written communication skills.
Must have strong computer skills; certifications preferred.
Must be able to pass required training to service fine mechanics and optics.
Ability to effectively service equipment as assigned.
Multiple project and time management skills are required.
Experience with several CZM product lines.
Must have a thorough understanding of schematics and complex technical data.
Basic understanding and knowledge of ophthalmic anatomy and diseases of the eye, i.e., CCOA certification or equivalent preferred.
Must be self-directed and results-oriented. Extensive overnight travel is required by automobile and air. Must be able to travel in the US and internationally for training, meetings, exhibit support and coverage outside assigned territory. Must be able to obtain sufficient credit to cover incurred business expenses which will be reimbursed upon expense report submission and approval. The position requires an average of four (4) hours driving for service calls, per day. The FSE must have a valid driver’s license and good driving record. On occasion, must be able to lift up to 50 pounds. Thirty percent of the average workday is spent standing or walking.

Benefits

Comp & perks

Medical
Vision
Dental
401k Matching
Employee Assistance Programs
Vacation and sick pay

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ElectronicsFine MechanicsData ManagementNetworkingTechnical Data AnalysisEquipment ServicingPreventative MaintenanceInstallationCustomer ServiceTerritory Management

Soft Skills

Verbal CommunicationWritten CommunicationCustomer Relationship BuildingProblem SolvingTime Management

Certifications

A+ CertificationNet+ CertificationCCOA Certification