Field Service Engineer

ZEISS Group

Field Service Engineer responsible for installing and maintaining ZEISS semiconductor systems at customer sites. Engaging in hands-on support and troubleshooting in the Fremont, CA area.

Posted 5/27/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $125,000 per yearWebsite

About the role

Key responsibilities & impact

Provide hands-on service and support at customer locations
Troubleshoot system issues and determine the best repair or maintenance solution
Replace components and perform complex repairs on advanced optical systems
Support customers remotely by phone/email and onsite when needed
Document service activities and provide feedback to improve quality and service processes
Help develop and test new service strategies and procedures
Deliver training and create technical documentation when required
Serve as the communication bridge between the customer, the local ZEISS team, management, and the factory team in Germany

Requirements

What you’ll need

Experience troubleshooting and repairing complex technical systems
Ability to read electrical schematics, mechanical drawings, and engineering documentation
Semiconductor industry experience is strongly preferred
Optics industry experience is a plus
Comfortable working independently in the field and handling customer-facing situations
Strong hands-on troubleshooting mentality and ability to work under pressure
Flexible with service schedules and customer support needs
Comfortable traveling internationally, including training trips to Germany
Good written and verbal communication skills in English.

Benefits

Comp & perks

Medical
Vision
Dental
401k Matching
Employee Assistance Programs
Vacation and sick pay

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingrepairing complex technical systemsreading electrical schematicsreading mechanical drawingsengineering documentationperforming complex repairsdeveloping service strategiescreating technical documentationdelivering training

Soft Skills

customer servicecommunicationindependent workhandling customer-facing situationsworking under pressureflexibilitygood written communicationgood verbal communication