Field Support Engineer II

ZEISS Group

Field Service Engineer responsible for installations, repairs, and maintenance of Carl Zeiss Meditec instrumentation. Working independently in assigned territory to ensure customer satisfaction and operational efficiency.

Posted 4/24/2026full-timeCleveland • Kentucky, Ohio, Virginia, West Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines.
Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well being.
Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database.
Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures.
Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy.
Support revenue growth through the promotion and retention of service agreements.
Interface with customers in a professional, pleasant and calm demeanor.
Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment.

Requirements

What you’ll need

Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service.
BS in Electronics, Engineering, or Computer Technology and related fields preferred.
A+ and Net+ certification preferred.
Ability to think through difficult customer issues and generate satisfactory customer satisfaction results.
Must be self-directed , able to work independently with limited management oversight.
Must have good verbal and written communication skills.
Must have strong computer skills.
Must be able to pass required training to service fine mechanics and optics. Ability to effectively service the equipment on which training is completed.
Multiple project and time management skills are required.

Benefits

Comp & perks

Medical
Vision
Dental
401k Matching
Employee Assistance Programs
Vacation and sick pay

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

diagnose and repairpreventative maintenanceinstallationsupgradesfield service reportspare parts inventoryservice agreementsfine mechanicsopticsmedical field service

Soft Skills

customer serviceproblem solvingself-directedindependent workverbal communicationwritten communicationproject managementtime managementinterpersonal skillsprofessional demeanor

Certifications

A+ certificationNet+ certification