ZEISS Group

Manager, Content Development – Internal Training

ZEISS Group

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Own the end-to-end design and development of sales training content, including curriculum architecture, course materials, self-paced online modules, facilitator guides, job aids and workbooks.
  • Lead the development and ongoing maintenance of all content, including new employee and customer onboarding curriculum, ensuring content is current, engaging, and aligned with company and department objectives.
  • Develop and manage product training content in partnership with Marketing and Sales teams, translating technical product knowledge into effective sales learning materials.
  • Establish and maintain syllabus and curriculum frameworks, program objectives, and learning outcomes across all assigned training programs.
  • Design and implement testing processes for all internal training programs, including assessments, knowledge checks and proficiency benchmarks.
  • Develop program metrics and implement monitoring systems to track content utilization, learner completion, knowledge retention and business impact.
  • Build ROI frameworks and efficacy measures to assess the effectiveness of training content and programs, and regularly report findings to leadership.
  • Regularly audit and update existing training content to ensure accuracy, relevance and alignment with current products and sales strategies.
  • Collect, synthesize and act on field-based insights from the Manager of Field Training and Sales Leadership to continuously improve and prioritize content development efforts.
  • Manage the internal training calendar, coordinating content delivery for internal team education, product launches and process updates.
  • Oversee the company learning portals, managing content uploads, user access, reporting and program administration.
  • Perform other duties as assigned.

Requirements

  • Bachelors degree in related field preferred
  • ABO, Valid driver’s license, ABO & ABO Speaker, ATD or similar L&D certification preferred
  • A minimum of 3 years of optical sales experience.
  • A minimum of 5 years of professional experience in training content development, instructional design or learning and development.
  • Prior experience working as a sales representative.
  • Familiarity with the Challenger Sales Methodology.
  • Familiarity with Salesforce.
  • Demonstrated experience designing and developing curriculum for sales or commercial teams, including eLearning, facilitator-led training and blended learning approaches
  • Proven experience with LMS platforms and digital content development tools (e.g., Articulate, Adobe Captivate, or equivalent)
  • Sales and/or training experience to the Eye Care Professional preferred
  • Ability to take initiative and ownership for project creation and effectively execute while utilizing effectiveness assessments along with improvement as appropriate
  • Trainer certifications with recognized vendors to align with company and department objectives and initiatives
  • Understanding of Rx lab operations is desired
  • Excellent facilitation management and interpersonal relationship skills
  • Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, and influencing skills required.
  • Strong analytical and organization diagnosis skills
  • Exceptional knowledge of product, deep understanding of market
  • Demonstrated ability to take initiative and work independently, in a team environment and work effectively at all levels of the company.
  • Act with integrity and demonstrates ethical behavior in all matters with all stakeholders.
  • Maintain a high level of energy, enthusiasm, engagement and commitment to action.
  • Outstanding oral and written communication skills including presentation skills, strong project management skills required
  • Demonstrated proficiency in Microsoft Office applications including Word, PowerPoint, Outlook and Excel
Benefits
  • Medical
  • Vision
  • Dental
  • 401k Matching
  • Employee Assistance Programs
  • Vacation and sick pay from your first day
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
curriculum developmentinstructional designeLearningfacilitator-led trainingblended learningcontent developmenttraining program metricstesting processesknowledge retentionROI frameworks
Soft Skills
project managementcommunicationinterpersonal skillsorganizational skillsproblem resolutionfacilitationinfluencing skillsinitiativeteam collaborationethical behavior
Certifications
ABOABO SpeakerATD certificationtrainer certifications