Manager, Business Process Excellence – Service to Customer
ZEISS Group
full-time
Posted on:
Location Type: Office
Location: Oberkochen • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage compliance with global template processes and ensure process standardization & harmonization within a hub in a global SAP deployment
- Conduct local fit-gap analyses and define required template process adaptions (incl. business roles, system authorizations and data requirements) for multiple (parallel) SAP S/4HANA deployment projects
- As per design governance, decide on process designs and/or facilitate decision-making in higher committees
- Drive interaction with process experts from segment hubs/local entities and provide guidance on business process design aspects
- Report functionally to global process owners and ensure that rules & guidelines from global process owners are executed in the hub
- Ensure alignment with global process owners and other deputy process owners on integration topics
- Identify and align improvements of the global template with global process owners
- Review and approve design, configuration and functional specification documents
- If required, support in the design of test cases.
Requirements
- 3+ years of relevant professional experience related to business process management
- Excellent knowledge of end-to-end business processes for at least one process domain (e.g., Lead-to-Cash, …)
- Proven methodological know-how of local fit-gap analyses and process design
- Solid assertiveness in defending the global template
- Strong decision-making acumen and ability to reach consensus/compromises on process designs among different stakeholders
- Experience with SAP R/3 and SAP S/4HANA as well as relevant third-party business systems is a plus
- Excellent conceptual, analytical and communication skills
- Fluent in English, both written and spoken.
Benefits
- Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business process managementlocal fit-gap analysesprocess designend-to-end business processesSAP S/4HANASAP R/3test case designconfiguration documentationfunctional specification documentation
Soft skills
assertivenessdecision-makingconsensus buildinganalytical skillscommunication skills