ZEISS Group

IT Service Portfolio Manager

ZEISS Group

full-time

Posted on:

Location Type: Office

Location: Oberkochen • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

Tech Stack

ITSM

About the role

  • Portfolio analysis and optimization: Assessing and strategically aligning the global IT service portfolio
  • Governance standards: Developing and implementing best practices for portfolio governance
  • Service level management: Defining and monitoring SLAs and OLAs to ensure service quality
  • Stakeholder communication: Acting as the central point of contact and facilitating portfolio reviews
  • Continuous improvement: Initiating and leading projects to enhance service quality
  • Decision making: Onboarding new services and decommissioning obsolete services within the portfolio

Requirements

  • Degree in Computer Science, Information Systems, or equivalent qualification
  • Deep knowledge of ITIL and other IT service management frameworks
  • Strong analytical and solution-oriented skills
  • Extensive experience creating, monitoring, and optimizing Service Level Agreements (SLAs)
  • Strong customer and service orientation with a pronounced focus on quality
  • Negotiation skills and the ability to present complex topics clearly
  • High initiative and a strong sense of responsibility
  • Excellent communication and collaboration skills in German and English, both written and verbal
Benefits
  • Health insurance
  • Retirement benefits
  • Flexible working hours
  • Opportunities for professional development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ITILService Level Agreements (SLAs)Operational Level Agreements (OLAs)Portfolio analysisService quality optimizationGovernance standardsContinuous improvementAnalytical skillsSolution-oriented skillsDecision making
Soft skills
Stakeholder communicationCustomer orientationService orientationNegotiation skillsPresentation skillsInitiativeResponsibilityCommunication skillsCollaboration skillsBilingual communication (German and English)