ZEISS Group

CRM Salesforce Service Process Manager – limited 24 months

ZEISS Group

full-time

Posted on:

Location Type: Office

Location: München • 🇩🇪 Germany

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Job Level

SeniorLead

Tech Stack

PMP

About the role

  • Support Salesforce CRM implementation workstreams
  • Provide insights and align input within the HQ Service department
  • Convert strategic and operational service business requirements into project deliverables
  • Assist service teams during the transition phase and post-implementation with CRM consulting
  • Collaborate with stakeholders to refine service process flow and CRM functionalities
  • Ensure service process compliance and execution quality
  • Lead training sessions and workshops for country teams after the hyper care phase
  • Identify opportunities for improvement by analysing country feedback and data from the implementation phase
  • Integrate Salesforce capabilities into medical service offerings
  • Collaborate with global HQ to understand demand and service requirements
  • Gather insights from country organizations to drive the effectiveness of Salesforce implementations across regions

Requirements

  • Bachelor’s degree in business administration, information technology, service or related field
  • 10+ years of total experience in Sales, Service, Business or IT background
  • 3+ years in Salesforce project management (end-to-end project management)
  • Certification in Salesforce administration or development
  • Proven experience in Salesforce CRM management and implementation within a service-oriented environment
  • Strong understanding of service processes in medical technology
  • Any certification related to project management (PMI -ACP / PMP / Prince 2 / PSM II, etc.) is an advantage
  • Practical experience with PM tools such as JIRA / MS Project
  • Advanced Microsoft Excel skills (formulas, data cleaning, data manipulation)
  • Willingness to travel as needed
Benefits
  • Professional and deadline-oriented
  • Dynamic and adaptable mindset
  • Excellent planning and strategic skills
  • Organized and meticulous in your work

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Salesforce CRMproject managementdata analysisMicrosoft Excelservice process complianceCRM consultingservice process flowimplementationdata manipulationstrategic requirements conversion
Soft skills
collaborationleadershipcommunicationtraininginsight generationstakeholder engagementproblem-solvingadaptabilityorganizational skillsfeedback analysis
Certifications
Salesforce administrationSalesforce developmentPMI-ACPPMPPrince 2PSM II