Social Services Associate

Zeiders Enterprises, Inc.

Social Services Associate supporting Navy SAIL case managers, counselors, and clients remotely. Managing referrals, scheduling, documentation, reporting, and administrative coordination for military family services.

Posted 8/11/2026full-timeRemote • Woodbridge • Florida, Virginia • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in administrative support within social services, including scheduling, client communication, and data management. Proficient in Microsoft Office and FFSMIS for effective appointment coordination and reporting.

Highest-signal resume keywords

FFSMIS ProficiencyMicrosoft Office ExpertiseAdministrative Support ExperienceCustomer Service SkillsScheduling Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryReport CreationAppointment SchedulingDigital Signature AssistanceExcel ReportingDocument Creation in Microsoft WordUse of Comprehensive Scheduling ProgramKnowledge of Counseling TermsMeeting Scheduling in Microsoft TeamsAdobe Connect Proficiency

Soft Skills

Excellent Organizational SkillsAttention to DetailEffective Oral and Written CommunicationAbility to Work IndependentlyTeam Collaboration

Tools & Technologies

FFSMISMicrosoft OfficeMicrosoft TeamsAdobe Connect

Certifications & Qualifications

Bachelor's Degree in Human Services or Related FieldValid Driver's LicenseU.S. Citizenship

Industry Keywords

Military InstallationSocial ServicesNavy Quality of Life ProgramsReferral InformationCrisis Situations

About the role

Key responsibilities & impact

Maintain current schedules of staff providing individual appointments
Use FFSMIS to view schedules, make client appointments, and send appointment reminders
Research ship/Sailor locations and locate correct Points of Contact
Validate referral information and complete Sailor demographics in FFSMIS
Receive command and non-command referrals and make introductory contact with referred Sailors
Complete documentation and run reports in the FFSMIS SAIL record system
Schedule SAIL initial assessments and non-medical counseling appointments
Forward initial paperwork, follow up on signatures, and upload documents to client case records
Manage daily scheduling, notify clients of staff absences, and reschedule appointments
Maintain direct service metrics for staff receiving scheduling support
Provide administrative support including data entry, survey distribution and tracking, coordination meetings, meeting minutes, appointment scheduling, caller screening, and directory maintenance
Develop and maintain Command POC contact information by installation
Update referral and community resource directories at least annually according to Navy Certification Standards
Provide virtual assistance with digital signatures and create reports and documents using Microsoft Office
Schedule meetings and trainings using Microsoft Teams and/or Adobe Connect
Screen and connect potentially distraught or difficult callers to appropriate SAIL personnel

Requirements

What you’ll need

Successful completion of a full 4-year course of study in human services or a related field leading to a bachelor’s degree from an accredited college or university, or equivalent combination of education and specialized experience in human services, social sciences, or a related field
Two years of demonstrated experience providing administrative support to a medical or other social services office
Excellent facility with computer and office automation software
Extensive experience and knowledge of all Microsoft Office programs and Adobe
Excellent customer service skills
Excellent organizational skills and attention to detail
Ability to communicate orally and in writing with clients, case managers, and supervisors
Must be physically located within a reasonable commuting distance of a military installation
Must be able to work core business hours of the assigned area of responsibility
Access to U.S. Government facilities and systems required
U.S. Citizenship required
Valid driver’s license, transportation, and auto insurance required
Ability to work independently and as part of a team
Ability to provide virtual assistance with digital signatures
Ability to create data-driven reports in Excel
Ability to create documents in Microsoft Word
Ability to schedule meetings and trainings in Microsoft Teams and/or Adobe Connect
Knowledge of counseling terms as they apply to levels of care/treatment and ability to make appropriate dispositions independently
Ability to use a comprehensive scheduling program to serve multiple locations
Knowledge of how to respond well in pressured, crisis situations
Personal or professional experience with the military population preferred
Personal or professional experience with Navy quality of life programs preferred

Benefits

Comp & perks

Fully remote work from a home office
Reasonable accommodations for individuals with disabilities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities