Senior Case Manager

Zeiders Enterprises, Inc.

Senior Case Manager supporting residents in housing and employment opportunities within Fairfax County. Collaborating with local government to promote self-sufficiency and stability for vulnerable populations.

Posted 4/11/2026full-timeRemote • Virginia • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Conduct initial assessment to determine a baseline for services
Meet with families monthly, at a minimum, either individually or in a group setting to develop and/or monitor their Individual Training and Service Plans (ITSP)
Identify skills and interests, interview assistance, resume writing guidance, employment leads and application assistance
Recommend and help access educational opportunities that can lead to employment (e.g., ESL classes, computer skills, trade or other technical training)
Assist households in preparing budgets, managing expenses, and paying down debts
Facilitate access to third-party resources as needed (e.g., mental health, substance abuse, childcare, emergency financial assistance)
Assist residents with their housing search and help them secure housing with federal financial assistance
Provide property owner services designed to increase the number of housing units in the community available to voucher holders
Establish and maintain complete case records in accordance with contract requirements
Handle de-escalation from residents as necessary and service recovery when residents express dissatisfaction with junior case manager interaction.
May provide direct oversight and supervision to junior case managers.
May provide 1:1 training or coaching of junior case managers.

Requirements

What you’ll need

Bachelor’s degree in social work, nursing, psychology, or related human services field
Minimum of one year of direct, relevant experience in healthcare, mental health, or community services
CCM (Certified Case Manager) or C-SWCM (Certified Social Work Case Manager)
Experience working with local government or housing authorities
Excellent written and verbal communication skills
Proficiency in using Microsoft Office programs
Strong technology skills and ability to navigate multiple computer systems simultaneously
Strong data entry/typing skills with a high degree of accuracy
Reliable transportation and ability to travel as needed within Fairfax County, VA to meet with residents.

Benefits

Comp & perks

Must have a work-at-home environment that is ergonomically sound, conducive to taking resident calls, quiet, and free from distraction.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

case managementbudgetingresume writingemployment assistancedata entrytrainingcoaching

Soft Skills

communicationde-escalationsupervisioninterpersonal skills

Certifications

CCMC-SWCM