Zeiders Enterprises, Inc.

Senior Case Manager

Zeiders Enterprises, Inc.

full-time

Posted on:

Location Type: Remote

Location: Virginia • United States

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Job Level

Senior

About the role

  • Conduct initial assessment to determine a baseline for services
  • Meet with families monthly, at a minimum, either individually or in a group setting to develop and/or monitor their Individual Training and Service Plans (ITSP)
  • Identify skills and interests, interview assistance, resume writing guidance, employment leads and application assistance
  • Recommend and help access educational opportunities that can lead to employment (e.g., ESL classes, computer skills, trade or other technical training)
  • Assist households in preparing budgets, managing expenses, and paying down debts
  • Facilitate access to third-party resources as needed (e.g., mental health, substance abuse, childcare, emergency financial assistance)
  • Assist residents with their housing search and help them secure housing with federal financial assistance
  • Provide property owner services designed to increase the number of housing units in the community available to voucher holders
  • Establish and maintain complete case records in accordance with contract requirements
  • Handle de-escalation from residents as necessary and service recovery when residents express dissatisfaction with junior case manager interaction.
  • May provide direct oversight and supervision to junior case managers.
  • May provide 1:1 training or coaching of junior case managers.

Requirements

  • Bachelor’s degree in social work, nursing, psychology, or related human services field
  • Minimum of one year of direct, relevant experience in healthcare, mental health, or community services
  • CCM (Certified Case Manager) or C-SWCM (Certified Social Work Case Manager)
  • Experience working with local government or housing authorities
  • Excellent written and verbal communication skills
  • Proficiency in using Microsoft Office programs
  • Strong technology skills and ability to navigate multiple computer systems simultaneously
  • Strong data entry/typing skills with a high degree of accuracy
  • Reliable transportation and ability to travel as needed within Fairfax County, VA to meet with residents.
Benefits
  • Must have a work-at-home environment that is ergonomically sound, conducive to taking resident calls, quiet, and free from distraction.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
case managementbudgetingresume writingemployment assistancedata entrytrainingcoaching
Soft Skills
communicationde-escalationsupervisioninterpersonal skills
Certifications
CCMC-SWCM