Sales Executive
Zego
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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About the role
- work through the new and existing business leads by making outbound calls to prospective customers, helping them through the sales process.
- assess customers insurance needs and advise on appropriate Zego insurance products, whilst always following compliance guidelines.
- ensure customer satisfaction and provide professional customer support over phone, live chat and email.
- maintain a positive, empathetic and professional attitude towards customers at all times and build productive trust relationships.
- respond promptly to customer inquiries whilst making sure all communication is documented and logged in our internal system.
- follow GDPR guidelines and processes in all communication with customers
Requirements
- proven skills working within a high performing target-driven customer sales and service environment, ideally in a call centre setting.
- obsessive about customer experience and act as an advocate for our customer’s needs.
- able to listen to customers and be able to give advice and support.
- ability to multitask, set priorities and manage time effectively.
- good understanding of GDPR rules and regulations and be able to use multiple systems at the same time.
- ideally, have experience in insurance or an FCA regulated business.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer satisfactionprofessional customer supportempathetic attitudetrust relationship buildingcommunication skillsmultitaskingtime managementlistening skillsadvisory skillscustomer advocacy