IT Lead – IT Manager

Zefr

IT Lead/Manager role at Zefr, leading IT teams and supporting organizational tech needs. Ensuring efficiency in tech resources and onboarding processes in a hybrid work environment.

Posted 4/29/2026full-timeMarina del Rey • California • 🇺🇸 United StatesSenior💰 $115,000 - $135,000 per yearWebsite

Tech Stack

Tools & technologies

JamfMacOS

About the role

Key responsibilities & impact

Roll up your sleeves and work tickets alongside your team
Lead and develop a small team of high performing IT Support Analysts
Support all of the orgs across Zefr, both local and remote
Oversee the IT onboarding process for new hires and ensure they have the necessary tools and resources.
Respond to incoming tickets and walk-up requests
Research and implement new projects and software to be used across the entire company
Revise and revisit processes to adapt to the needs of the business
Support A/V needs, from setting up video conferencing calls to setting up company-wide presentations
Manage vendor relationships and budgeting
Get hands-on experience with industry leading IT tools

Requirements

What you’ll need

3 years experience leading or managing an IT team with an additional 3 years experience troubleshooting computers in a helpdesk environment (knowledge with Apple computers is required)
Strong people leader that can motivate and support a team of high performing individuals
Deep understanding of macOS, Jamf, Okta and the Google suite of products
Experience with ticketing systems (we use Jira Service Management)
Ability to multitask on the fly and prioritize requests as they come up
Communicate high level, technical problems and solutions in terms that are easily understood
Basic understanding of networking and data storage
Comfortable in macOS command line and writing bash scripts
Experience with SOC2 Type 2 compliance is a huge bonus
Possess "can-do" attitude in any situation
Eager to learn and adapt quickly to new technologies

Benefits

Comp & perks

Flexible PTO
Medical, dental, and vision insurance with FSA options
Company-paid life insurance
Paid parental leave
401(k) with company match
Professional development opportunities
13 paid holidays off
Summer Fridays (we leave early)
Flexible hybrid schedule
In-office lunches and lots of free food
Optional in-person and virtual events (we like to celebrate!)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingmacOSJamfOktaGoogle suiteticketing systemsJira Service Managementnetworkingdata storagebash scripting

Soft Skills

people leadershipmotivationsupportmultitaskingprioritizationcommunicationadaptabilityproblem-solvingcan-do attitudeeagerness to learn