Customer Success Manager

• Assist clients & testing partners with the implementation and integration of our products which may include training, troubleshooting and proactive follow up.
• Be the day-to-day contact for your clients, responsible for fielding incoming requests from them, proactively engaging them as well as building and expanding relationships.
• Provide strategic advice and assist in meeting primary KPIs on clients’ advertising investment by working closely with them in a consultative role.
• Provide operational and strategic support for test clients, ensuring smooth onboarding & proper testing structure along with post-test reporting.
• Support customers through technical and strategic challenges while also expressing client needs to internal teams to improve the overall product experience.
• Proactively monitor campaign performance, identify optimization opportunities, and provide recommendations for improvement.
• Analyze client data to showcase value, create actionable solutions and lead initiatives to drive performance and reduce costs.
• Identify common customer challenges and partner with cross-functional internal team members to interpret business and product needs.
• Understand the full suite of Zefr products and services to identify and deliver on opportunities for additional Zefr-driven value.

Customer Success Manager

Customer Success Manager

Customer Success Manager

Enterprise Customer Success Manager

Customer Success Manager – Upsell