AI Client Experience Manager

Zeal Group

AI Client Experience Manager leading development of AI-driven customer service solutions at Zeal Group. Focused on improving chatbot performance and service efficiency in financial services.

Posted 6/8/2026full-timeRemote • 🇲🇾 MalaysiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudPythonSQL

About the role

Key responsibilities & impact

Own the AI and automation roadmap for the Client Experience function in partnership with the Head of Client Experience.
Improve the current chatbot and related AI tools, with focus on response quality, intent handling, containment, escalation logic, and customer satisfaction.
Identify, evaluate, and implement suitable AI solutions, workflows, and service automation opportunities across customer support operations.
Work closely with Product, Engineering, and relevant stakeholders on integrations, platform enhancements, and implementation of AI-related initiatives.
Improve customer support workflows, knowledge base structure, and automation logic across customer service platforms and tools.
Use service data, chatbot analytics, and customer feedback to measure performance, identify gaps, and drive continuous improvement.

Requirements

What you’ll need

4+ years of experience in customer experience, service operations, conversational AI, chatbot management, CX technology, or customer support automation roles.
A degree in Data Science, AI, or a related field is preferred; equivalent practical experience is also acceptable
Hands-on experience implementing, managing, or improving AI chatbots, virtual assistants, or LLM-enabled support solutions.
Strong understanding of customer service workflows, support journeys, escalation paths, and self-service models.
Experience working with customer service or support platforms such as Zendesk, Intercom, Freshdesk, Salesforce Service Cloud, or similar systems.
Ability to translate business requirements into practical AI use cases, implementation plans, and measurable service improvements.
Strong stakeholder management and cross-functional collaboration skills, with experience working across business and technical teams.
Technical Skills
Familiarity with at least one AI, NLP, or LLM application domain.
Understanding of large language models and their applications, such as OpenAI, Claude, and Gemini.
Experience with API integration and SaaS platform integrations.
Strong analytical skills with the ability to drive improvements through data insights.
Experience with SQL, Python, or automation tools is a plus.
Understanding of knowledge bases, prompt logic, workflow automation, and AI-supported customer service processes.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Zeal Group Website LinkedIn All Job Openings 501 - 1000 employees Founded 2017 💸 Finance 💳 Fintech 🤝 B2B Finance
Fintech
B2B Zeal Group is a business portfolio consisting of regulated financial institutions and fintech companies that specialize in multi-asset liquidity solutions in regulated markets. Operating under the trading name of ZFX, Zeal Group is backed by proprietary technology and has a presence in major global locations, including London, Tokyo, and New York. The company focuses on providing high-quality multi-asset trading services to retail and institutional investors without actively assuming market risk. Utilizing cutting-edge technology, Zeal Group sources the best prices in the institutional marketplace. The group is involved in trading in forex, stocks, indices, commodities, and cryptocurrencies, and is committed to transparency and best-in-class trading services. AI Client Experience Manager Job not on LinkedIn 🔥 11 minutes ago 🇲🇾 Malaysia – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own the AI and automation roadmap for the Client Experience function in partnership with the Head of Client Experience.
Improve the current chatbot and related AI tools, with focus on response quality, intent handling, containment, escalation logic, and customer satisfaction.
Identify, evaluate, and implement suitable AI solutions, workflows, and service automation opportunities across customer support operations.
Work closely with Product, Engineering, and relevant stakeholders on integrations, platform enhancements, and implementation of AI-related initiatives.
Improve customer support workflows, knowledge base structure, and automation logic across customer service platforms and tools.
Use service data, chatbot analytics, and customer feedback to measure performance, identify gaps, and drive continuous improvement. 🎯 Requirements
4+ years of experience in customer experience, service operations, conversational AI, chatbot management, CX technology, or customer support automation roles.
A degree in Data Science, AI, or a related field is preferred; equivalent practical experience is also acceptable
Hands-on experience implementing, managing, or improving AI chatbots, virtual assistants, or LLM-enabled support solutions.
Strong understanding of customer service workflows, support journeys, escalation paths, and self-service models.
Experience working with customer service or support platforms such as Zendesk, Intercom, Freshdesk, Salesforce Service Cloud, or similar systems.
Ability to translate business requirements into practical AI use cases, implementation plans, and measurable service improvements.
Strong stakeholder management and cross-functional collaboration skills, with experience working across business and technical teams.
Technical Skills
Familiarity with at least one AI, NLP, or LLM application domain.
Understanding of large language models and their applications, such as OpenAI, Claude, and Gemini.
Experience with API integration and SaaS platform integrations.
Strong analytical skills with the ability to drive improvements through data insights.
Experience with SQL, Python, or automation tools is a plus.
Understanding of knowledge bases, prompt logic, workflow automation, and AI-supported customer service processes. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Advisor 🕒 May 29 Autodesk 10,000+ employees 📱 Media Website LinkedIn All Job Openings Customer Success Advisor supporting Autodesk customers to realize the value of their solutions through engagement and collaboration. Focused on achieving business goals and customer satisfaction. 🇲🇾 Malaysia – Remote ⏰ Full Time 🟠 Senior 🔴 Lead 🏆 Customer Success Customer Success Advisor 🕒 May 29 Autodesk 10,000+ employees 📱 Media Website LinkedIn All Job Openings Customer Success Advisor supporting customers in realizing value from Autodesk solutions. Driving adoption strategies and collaborating with various teams for better outcomes. 🇲🇾 Malaysia – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Advisor 🕒 May 29 Autodesk 10,000+ employees 📱 Media Website LinkedIn All Job Openings Customer Success Advisor supporting customer outcomes by maximizing value of Autodesk solutions. Establishing strategies for adoption and engagement in collaboration with cross-functional teams. 🇲🇾 Malaysia – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🗣️🇻🇳 Vietnamese Required Customer Success Advisor 🕒 May 29 Autodesk 10,000+ employees 📱 Media Website LinkedIn All Job Openings Customer Success Advisor improving customer outcomes and user engagement for Autodesk solutions. Collaborating with teams to drive customer value and satisfaction 🇲🇾 Malaysia – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🗣️🇹🇭 Thai Required Partner Success Manager 🕒 April 23 Blackwall 51 - 200 🔒 Cybersecurity 🏢 Enterprise 🤝 B2B Website LinkedIn All Job Openings Operations Partner Success Manager responsible for activating and scaling strategic partnerships in Southeast Asia. Driving engagement and revenue growth while integrating solutions in partner ecosystems. 🇲🇾 Malaysia – Remote 💰 $49M Series B - BlackWall on 2025-03 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

AIautomationchatbot managementcustomer support automationAPI integrationSQLPythonNLPlarge language modelsworkflow automation

Soft Skills

stakeholder managementcross-functional collaborationanalytical skillscustomer satisfaction focuscontinuous improvement