Customer Service Associate, Spanish & Portuguese Speaker

Zeal Group

Customer Service Associate supporting LATAM clients in finance services at Zeal Group. Delivering high-quality support via chat, email, and phone for a variety of financial products.

Posted 5/26/2026full-timeRemote • 🇧🇷 BrazilJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide timely, accurate, and professional support to customers through live chat, email, and phone.
Handle inbound and outbound customer interactions, including service-related follow-ups and telesales activities where required.
Deliver a high-quality customer experience in every interaction with clients.
Support LATAM clients with a strong understanding of local customer behavior, communication style, and service expectations.
Follow established SOPs, internal guidelines, and service standards in daily operations.
Meet individual and team KPIs, including response time, resolution quality, customer satisfaction, and productivity metrics.
Identify, escalate, and document customer issues, operational gaps, and recurring service challenges to the Team Leader.
Highlight common customer enquiries, trends, and pain points to support continuous process and product improvement.
Manage customer expectations effectively and escalate complex cases to the Team Leader when needed to achieve fair and practical solutions.
Stay up to date with product knowledge, process changes, campaigns, and system updates through regular training and team briefings.
Attend and actively participate in team huddles, training sessions, and operational meetings.
Collaborate closely with internal stakeholders to ensure smooth issue resolution and service delivery.
Embody Zeal Group’s core values in all interactions with customers and colleagues.

Requirements

What you’ll need

Diploma or Degree in any discipline.
Minimum 3 plus years of experience in customer service, customer support, contact centre, or other client-facing roles.
Must be based in LATAM and demonstrate strong understanding of local customer behaviour, service expectations, and market dynamics across the region.
Fluency in Spanish and Portuguese, both written and spoken, is required; English proficiency will be an advantage.
Prior experience in FX/CFD is preferred; candidates from trading, crypto, iGaming, fintech, and related financial services industries are also encouraged to apply.
Proven ability to deliver excellent customer service, handle complaints, resolve issues, and manage escalations effectively.
Strong communication, problem-solving, relationship management, and cross-functional collaboration skills.
High attention to detail, strong process adherence, and the ability to work accurately within established SOPs and service standards.
Ability to multitask in a fast-paced environment and manage customer interactions across chat, email, and phone channels.
Proactive, adaptable, and resilient, with a strong sense of accountability and focus on KPI achievement.
Willing to work shifts, weekends, and public holidays on a rotational basis

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Zeal Group Website LinkedIn All Job Openings 501 - 1000 employees Founded 2017 💸 Finance 💳 Fintech 🤝 B2B Finance
Fintech
B2B Zeal Group is a business portfolio consisting of regulated financial institutions and fintech companies that specialize in multi-asset liquidity solutions in regulated markets. Operating under the trading name of ZFX, Zeal Group is backed by proprietary technology and has a presence in major global locations, including London, Tokyo, and New York. The company focuses on providing high-quality multi-asset trading services to retail and institutional investors without actively assuming market risk. Utilizing cutting-edge technology, Zeal Group sources the best prices in the institutional marketplace. The group is involved in trading in forex, stocks, indices, commodities, and cryptocurrencies, and is committed to transparency and best-in-class trading services. Customer Service Associate, Spanish & Portuguese Speaker Job not on LinkedIn 🔥 2 minutes ago 🇧🇷 Brazil – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🗣️🇪🇸 Spanish Required 🗣️🇧🇷🇵🇹 Portuguese Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide timely, accurate, and professional support to customers through live chat, email, and phone.
Handle inbound and outbound customer interactions, including service-related follow-ups and telesales activities where required.
Deliver a high-quality customer experience in every interaction with clients.
Support LATAM clients with a strong understanding of local customer behavior, communication style, and service expectations.
Follow established SOPs, internal guidelines, and service standards in daily operations.
Meet individual and team KPIs, including response time, resolution quality, customer satisfaction, and productivity metrics.
Identify, escalate, and document customer issues, operational gaps, and recurring service challenges to the Team Leader.
Highlight common customer enquiries, trends, and pain points to support continuous process and product improvement.
Manage customer expectations effectively and escalate complex cases to the Team Leader when needed to achieve fair and practical solutions.
Stay up to date with product knowledge, process changes, campaigns, and system updates through regular training and team briefings.
Attend and actively participate in team huddles, training sessions, and operational meetings.
Collaborate closely with internal stakeholders to ensure smooth issue resolution and service delivery.
Embody Zeal Group’s core values in all interactions with customers and colleagues. 🎯 Requirements
Diploma or Degree in any discipline.
Minimum 3 plus years of experience in customer service, customer support, contact centre, or other client-facing roles.
Must be based in LATAM and demonstrate strong understanding of local customer behaviour, service expectations, and market dynamics across the region.
Fluency in Spanish and Portuguese, both written and spoken, is required; English proficiency will be an advantage.
Prior experience in FX/CFD is preferred; candidates from trading, crypto, iGaming, fintech, and related financial services industries are also encouraged to apply.
Proven ability to deliver excellent customer service, handle complaints, resolve issues, and manage escalations effectively.
Strong communication, problem-solving, relationship management, and cross-functional collaboration skills.
High attention to detail, strong process adherence, and the ability to work accurately within established SOPs and service standards.
Ability to multitask in a fast-paced environment and manage customer interactions across chat, email, and phone channels.
Proactive, adaptable, and resilient, with a strong sense of accountability and focus on KPI achievement.
Willing to work shifts, weekends, and public holidays on a rotational basis Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Support Agent, PST-EST timezone 🔥 21 hours ago JobHire.AI 11 - 50 🤖 Artificial Intelligence 👥 HR Tech ☁️ SaaS Website LinkedIn All Job Openings Customer Support Agent engaging users actively via chat and calls during onboarding and early usage. Focusing on proactive outreach and trust-building for optimal user experience. 🇧🇷 Brazil – Remote 💵 $12k - $18k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🗣️🇷🇺 Russian Required Customer Experience – Architecture and Engineering 🕒 2 days ago Vobi (YC W22) 11 - 50 🤝 B2B ⚡ Productivity Website LinkedIn All Job Openings Customer Experience position at Vobi, enhancing client satisfaction in construction tech services. Engage with customers to solve issues and propose operational improvements. 🇧🇷 Brazil – Remote 💰 $7M Seed Round on 2022-02 ⏰ Full Time 🟢 Junior 💝 Customer Support 🗣️🇧🇷🇵🇹 Portuguese Required Customer Success Analyst – Onboarding, Civil Engineering, Architecture 🕒 2 days ago Vobi (YC W22) 11 - 50 🤝 B2B ⚡ Productivity Website LinkedIn All Job Openings Customer Success Analyst improving client experiences in the construction industry at Vobi. Focus on onboarding, product feedback, and enhancing client engagement strategies. 🇧🇷 Brazil – Remote 💰 $7M Seed Round on 2022-02 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇧🇷🇵🇹 Portuguese Required Junior Level 1 Support Analyst – Customer Experience 🕒 3 days ago RD Station 1001 - 5000 ☁️ SaaS 🤝 B2B 🛍️ eCommerce Website LinkedIn All Job Openings Customer Support Analyst addressing client inquiries and resolving technical issues at RD Station. Focused on empowerment and customer satisfaction through multichannel support. 🇧🇷 Brazil – Remote ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required 🗣️🇧🇷🇵🇹 Portuguese Required Customer Experience Analyst – Mid-level 🕒 4 days ago Unna 201 - 500 📚 Education 🤝 B2B Website LinkedIn All Job Openings Analista de Customer Experience Pleno at Conquer Business School focusing on enhancing student experience and communication. Involve in data analysis and continuous improvement of service delivery. 🇧🇷 Brazil – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇧🇷🇵🇹 Portuguese Required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer servicecustomer supportcontact centretelesalesFXCFDtradingcryptoiGamingfintech

Soft Skills

communicationproblem-solvingrelationship managementcross-functional collaborationattention to detailprocess adherencemultitaskingadaptabilityresilienceaccountability

Certifications

DiplomaDegree