VP of Managed Services

ZBeta, Inc.

VP of Managed Services leading the evolution of ZBeta's Managed Services offerings. Responsible for exceptional client experiences and long-term partnerships in physical security consulting.

Posted 7/28/2026full-timeRemote • 🇺🇸 United StatesLead💰 $185,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive leadership in Managed Services, with a focus on operational excellence, client relationship management, and continuous improvement. Proficient in developing scalable service delivery models and fostering high-performing teams to exceed client expectations.

Highest-signal resume keywords

Managed Services Strategy DevelopmentClient Relationship ManagementOperational ExcellenceService Delivery MethodologiesCross-Functional Team Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Physical Security OperationsProject DeliveryService Delivery MethodologiesOperational Performance ManagementFinancial PlanningKPI DevelopmentGovernance FrameworksService Level AgreementsResource PlanningContinuous Improvement Initiatives

Soft Skills

Communication SkillsInterpersonal SkillsAnalytical Problem-SolvingDecision-MakingCollaboration

Tools & Technologies

Microsoft Office SuiteMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft TeamsMicrosoft OneNoteMicrosoft Visio

Industry Keywords

Managed ServicesSecurity ConsultingClient EngagementOperational MaturityService QualityClient SatisfactionExecutive SponsorshipStrategic AccountsCapacity ManagementTalent Development

About the role

Key responsibilities & impact

Develop and execute ZBeta's Managed Services strategy in alignment with the company's long-term vision and operational priorities
Define and evolve Managed Services offerings to meet changing client needs and industry trends
Establish standards, methodologies, governance models, and best practices across the Managed Services organization
Develop and monitor operational KPIs that measure client satisfaction, service quality, responsiveness, delivery consistency, and team performance
Identify opportunities to improve scalability, efficiency, and operational maturity across the Managed Services function
Serve as the executive sponsor for strategic Managed Services engagements
Ensure consistent delivery of high-quality managed services that exceed client expectations
Establish governance frameworks, executive business reviews, and client health metrics
Partner with clients to develop long-term security roadmaps aligned with business objectives
Drive continuous improvement initiatives that enhance client outcomes, service quality, and operational effectiveness
Act as the executive escalation point for complex client issues, ensuring timely resolution and strong client relationships
Lead teams responsible for Service Management, Project Management, System Administration, and Embedded Security Leadership
Develop scalable operating procedures, resource planning methodologies, and service delivery standards
Oversee workforce planning, capacity management, staffing, and utilization to ensure effective service delivery
Establish and monitor Service Level Agreements (SLAs), operational KPIs, and quality standards
Champion continuous improvement initiatives that enhance efficiency, consistency, and the client experience
Partner with executive leadership to develop operational strategies that support organizational growth
Build and lead a high-performing Managed Services team
Lead, mentor, and develop the Managed Services team, ensuring work quality goals and performance objectives are met
Foster a culture of accountability, collaboration, innovation, and continuous improvement
Partner with Talent & Culture to develop career pathways, succession planning, onboarding, and professional development programs
Promote cross-functional collaboration and knowledge sharing throughout the organization
Partner with Growth to support new business pursuits involving Managed Services
Contribute operational expertise during solution development, proposals, and client presentations
Collaborate with Consulting and Design Services to transition projects into long-term managed service engagements
Identify opportunities to expand existing Managed Services relationships through additional service offerings and strategic initiatives
Support the development of scalable service packages and delivery models that meet evolving client needs

Requirements

What you’ll need

15+ years of progressive leadership experience in physical security consulting, project delivery, managed services, and security operations
Five years in a senior management position
Experience managing executive client relationships and strategic accounts
Bachelor’s degree or equivalent work experience
Deep understanding of physical security operations, consulting, project delivery, and managed services
Strong understanding of service delivery methodologies, operational excellence, and continuous improvement
Knowledge of project management, system administration, and enterprise security technologies
Strong understanding of financial planning, forecasting, utilization, and operational performance management
Strong presentation skills with the ability to craft compelling narratives and to deliver these articulately and convincingly at all levels of an organization
Highly proficient in the use of Microsoft Office applications including Word, Excel, PowerPoint, Teams, OneNote and Visio
Demonstrated excellence in communication and interpersonal skills, with proven ability to communicate and present complex information to technical and non-technical stakeholders, both verbally and in written form
Strong analytical, problem-solving, and decision-making capabilities with the ability to influence stakeholders and build consensus
Exceptional collaboration and people skills with the ability to help others understand financial parameters and business practices
Demonstrated experience leading a cross-functional team, acting as a role model while guiding, developing, and mentoring others.

Benefits

Comp & perks

100% paid premiums on health, dental, vision, and life insurance
401k retirement plan
Significant work schedule and workplace flexibility