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Zazz

MSP Support Engineer

Zazz

L2 - MSP Support Engineer specializing in service delivery for managed services consulting environment. Responsible for troubleshooting Microsoft 365 and Azure issues for remote clients.

Posted 5/9/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
Azure

About the role

Key responsibilities & impact
  • This is a service-delivery seat, not a project or implementation role
  • The successful candidate will spend the majority of their day on the phone and in tickets with end users, working through Tier 2 issues, escalating cleanly to senior engineers when warranted
  • Keeping our RMM and PSA hygiene in good order
  • Strong phone etiquette, a calm professional manner, and the ability to communicate clearly with non-technical end users are weighted heavily.

Requirements

What you’ll need
  • Minimum 3+ years in an MSP / managed services consulting environment
  • Demonstrated competency troubleshooting Microsoft 365 (Exchange Online, SharePoint, OneDrive, Intune basics) and Microsoft Azure tenant administration at the support level
  • Working knowledge of Google Workspace administration and end-user support
  • Day-to-day support experience with collaboration platforms — Microsoft Teams, Slack, and Zoom
  • Line-of-business application support: ability to troubleshoot third-party business apps in conjunction with vendor support
  • Hands-on with at least one RMM platform and one PSA platform; comfortable with ticket discipline, time entry, and documentation
  • Experience monitoring and responding to: backup job status, EDR / security alerts, and network-event notifications.

Benefits

Comp & perks
  • Continuous learning opportunities
  • Work with passionate professionals in a collaborative environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
troubleshootingMicrosoft 365Exchange OnlineSharePointOneDriveIntuneMicrosoft AzureGoogle Workspacecollaboration platformsline-of-business application support
Soft Skills
phone etiquettecalm professional mannerclear communicationcustomer service