Zayo Group

Manager

• Lead and Mentor: Build, lead, and inspire a high-performing team of network observability engineers and specialists, fostering a culture of continuous learning, ownership, and technical excellence.
• Strategy & Roadmap: Define and execute the strategic roadmap for network observability, aligning with overall network engineering and business objectives. This includes evolving our monitoring, alerting, logging, and tracing capabilities.
• Platform Ownership: Serve as the primary owner network observability, optimizing its configuration, performance, and integrations to ensure it provides a unified and real-time view of network health. Drive feature adoption and define future enhancements.
• Metrics & Alerts: Establish, refine, and enforce comprehensive network health metrics (SLIs, SLOs, KPIs) and develop intelligent, actionable alerting strategies to minimize noise and improve incident response.
• Incident Management & Post-Mortems: Collaborate closely with NOC and SRE teams to improve incident detection, triage, and resolution processes. Drive blameless post-mortems and ensure lessons learned are translated into system and process improvements.
• Automation: Champion and implement automation initiatives within observability, leveraging tools and scripting (e.g., Python, Ansible) to automate new service, data collection, analysis, reporting, and remediation workflows.
• Cross-Functional Collaboration: Partner effectively with Network Engineering, Software Engineering, NOC, ISP/OSP, Security, and Product teams to understand their observability needs, provide necessary insights, and ensure seamless integration of monitoring solutions.
• Tooling & Ecosystem: Evaluate, select, and integrate supplementary observability tools and technologies as needed to complement Assure1 and enhance our overall network visibility.
• Reporting & Insights: Develop and deliver insightful reports and dashboards that provide clear visibility into network performance, reliability, and trends for various stakeholders, from operations to executive leadership.
• Vendor Management: Manage relationships with key observability vendors, including Assure1, to ensure optimal licensing, support, and feature development.

Manager, Network Observability