Operations

• Improve the operational systems, processes and policies in support of Field Operations mission – specifically, support better management reporting, information flow and management, business process and organizational planning
• Responsible for data and reporting accuracy of any data related to field operations including task data
• Produce and analyze monthly and quarterly metrics decks
• Create and upkeep Salesforce.com reports and dashboards
• Work internally and with other groups to create, streamline and document workflow
• Ensure that Salesforce.com development is done so that workflow and process are aligned
• Ensure that actual costs are in line with forecasted budget by sharp attention to all areas of spend – especially all head count related costs
• Create the budget forecast twelve months in the future
• Ensure that actuals are captured accurately are in line with the budget
• Explain the budget and any variances actual to forecast
• Approve and coordinate all IT work necessary to enhance Salesforce to the betterment of Field Operations
• Work with various other groups in the company to solve company-wide issues
• Manage entire Zayo fleet vehicle program – including insurance, accidents, rentals, registrations and any other issues necessary to keep the vehicles in good condition and safely on the road.
• Oversee and manage the UL Puresafety platform which is used for basic and driver safety training as well as OSHA safety certification.
• Contribute to the ongoing expansion of Workforce Management as a way to increase Field Operations efficiencies.
• Manage a high achieving team as needed to successfully address all of the above listed responsibilities.

Manager, Field Operations

SW Architect – Data Operations

Operations Analyst