Manager, Field Operations
Zayo Group
full-time
Posted on:
Location Type: Office
Location: Santa Clara • California • 🇺🇸 United States
Visit company websiteSalary
💰 $79,000 - $121,400 per year
Job Level
SeniorLead
Tech Stack
SFDC
About the role
- Improve the operational systems, processes and policies in support of Field Operations mission – specifically, support better management reporting, information flow and management, business process and organizational planning
- Responsible for data and reporting accuracy of any data related to field operations including task data
- Produce and analyze monthly and quarterly metrics decks
- Create and upkeep Salesforce.com reports and dashboards
- Work internally and with other groups to create, streamline and document workflow
- Ensure that Salesforce.com development is done so that workflow and process are aligned
- Ensure that actual costs are in line with forecasted budget by sharp attention to all areas of spend – especially all head count related costs
- Create the budget forecast twelve months in the future
- Ensure that actuals are captured accurately are in line with the budget
- Explain the budget and any variances actual to forecast
- Approve and coordinate all IT work necessary to enhance Salesforce to the betterment of Field Operations
- Work with various other groups in the company to solve company-wide issues
- Manage entire Zayo fleet vehicle program – including insurance, accidents, rentals, registrations and any other issues necessary to keep the vehicles in good condition and safely on the road.
- Oversee and manage the UL Puresafety platform which is used for basic and driver safety training as well as OSHA safety certification.
- Contribute to the ongoing expansion of Workforce Management as a way to increase Field Operations efficiencies.
- Manage a high achieving team as needed to successfully address all of the above listed responsibilities.
Requirements
- Bachelor’s Degree in management, finance or other related field.
- MBA is preferred.
- Minimum of ten (10) years work experience, at least 5 years in telecommunications
- Ability to manage a team of varying skill sets and roles within the company
- Comfort in presenting data and financials to various other departments including the President of the Group
- In-depth working knowledge of Salesforce.com including report writing and dashboard creation
- Strong communication skills
- Experience with budgeting, forecasting and ensuring actuals align with forecast
- Experience managing fleet vehicle programs (insurance, accidents, rentals, registrations)
- Experience with safety training platforms (UL Puresafety) and OSHA certification oversight
- Experience with Workforce Management systems and process development
- Experience approving and coordinating IT/Salesforce work
Benefits
- Non- sales roles may be eligible to participate in a discretionary annual incentive plan.
- Sales roles may be eligible to participate in a sales incentive plan.
- Health insurance
- Life insurance
- Disability
- Retirement plans
- Retirement 401(k) Savings Plan
- Paid time off
- Generous paid time off policy including paid parental leave
- Excellent Health, Dental & Vision Insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
budgetingforecastingreport writingdashboard creationdata analysisworkflow documentationfleet vehicle managementsafety training oversightWorkforce ManagementSalesforce.com
Soft skills
team managementcommunicationpresentation skillsorganizational planningattention to detailproblem-solvingcollaborationleadershipanalytical thinkinginterpersonal skills
Certifications
Bachelor’s DegreeMBAOSHA certification