Zayo Group

Field Operations Manager

Zayo Group

full-time

Posted on:

Location Type: Office

Location: Ashburn • Virginia • Washington • United States

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Salary

💰 $59,800 - $92,000 per year

About the role

  • Supervise the teams’ objectives and reports on their performance as it relates to established performance goals (MTTR, Revenue, OTP)
  • Hire, retain, and develop a team of Field Technicians (13)
  • Develop training and mentoring programs for new and existing team members.
  • Work with internal organizations and 3rd parties to ensure maintenance, break-fix, and turn-up activities are resolved consistently to the service levels expected by our customers; both internal and external.
  • Work with internal teams to create, streamline, and document workflow.
  • Prioritize assigned work.
  • Monitor costs to ensure incurred costs are in line with the forecasted budget.
  • Create, monitor, and report on the forecasted budget for the assigned region.
  • Responsible for inventory forecasting and tracking of the assigned region.
  • Administer Zayo fleet program in partnership with Fleet Manager for the assigned region.
  • Manage a disaster recovery plan for the assigned region.
  • Contribute to the ongoing expansion of Workforce Management as a way to increase Field Operations efficiencies. This includes the WFM team members as well as any systems and process development - Salesforce or otherwise.
  • Establish and publish 24/7 on-call/after hours coverage schedule
  • Work closely with remote support team to identify isolate and repair network and customer impairments
  • Operate company vehicle in accordance with safe driving practices and will ensure routine maintenance is performed on the vehicle per defined schedule. Will also conduct daily inspection of vehicles to ensure its safe operating conditions.

Requirements

  • Must live within 60 minutes of Ashburn, VA
  • Bachelor's degree in management/business/telecom, or other related field is required
  • 5+ years of Telecom operations experience required
  • 2+ years of management/leadership experience required
  • If no Bachelor's degree is held, a high school diploma/GED with nine (9) years of direct related experience plus two (2) years of experience in a leadership or managerial capacity will be accepted.
  • Ability to report to and work daily in the office environment is a requirement of this position
  • Comfort in presenting data and financials to teams and various other departments.
  • Strong communication skills
  • Strong leadership skills
  • Ability to pass MVR check and be able to maintain eligibility to operate a company issued vehicle per our fleet policy (no more than 2 moving violations within the past 3 years); this includes possession of a state-issued driver's license for the state in which you live.
Benefits
  • Excellent Health, Dental & Vision Insurance
  • Retirement 401(k) Savings Plan
  • Generous paid time off policy including paid parental leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Telecom operationsBudget forecastingInventory trackingDisaster recovery planningWorkforce managementData presentationPerformance reportingWorkflow documentationTeam developmentField technician management
Soft Skills
LeadershipCommunicationTeam supervisionMentoringPrioritizationCollaborationProblem-solvingCost monitoringTraining developmentCustomer service