Zayo Group

Project Manager – Service Delivery

Zayo Group

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $77,100 - $118,600 per year

About the role

  • End-to-End Project ownership to include project kick off meetings with stakeholders, scheduling, scope and budget tracking, project management of internal and external team members
  • Orchestrate internal and external customer project communication dependencies, timeline, milestones and progress
  • Provide Service Delivery Performance metrics and analysis to support cross-functional Customer Business Reviews
  • Customer ownership and advocacy; the PM provides ‘Voice of the Customer’ project feedback
  • Develop and maintain customer project plans based on contractual requirements and service designs
  • Budget ownership including monitoring, forecasting and gap closure planning with Outside Plant when applicable
  • Perform and oversee daily PM operational tasks working cross-functionally
  • Build, maintain, and report operational metrics for end-to-end milestone management
  • Manage existing reports and dashboards to provide weekly and quarterly forecasting, metrics and deliverables
  • Partner with PM teams to identify new metrics and tracking to drive improvements
  • Communicate and coordinate plans and strategies with other functional areas including sales, product, engineering, procurement, network operations and field operations
  • Serve as a Subject Matter advocate for process and program management and driving improvements

Requirements

  • Bachelors degree required
  • Minimum of five (5) years of experience managing Telecom Service Delivery services & projects
  • Extensive knowledge of Wavelengths/DWDM
  • Experience in Planning and Deployment project management
  • Strong system and process knowledge in Lit and Fiber services implementation
  • Thorough knowledge of systems/tools, processes, and application of project management methodology at strategic and tactical levels
  • Knowledge of Fiber Engineering, Outside Plant, and field operations processes for each project inclusive of budget, design, engineering, permitting, construction, splicing, and scheduling
  • Key Project Leader collaborating cross-functionally with Customers, Sales, Sales Leadership at a Project, Market, Product/Services level nationally; exceptional project leadership and critical thinking skills with the ability to manage projects to the customer’s technical specifications and contract requirements
  • Ability to define project dependencies, manage project milestones, meet and exceed project KPIs
  • Excellent customer management skills (verbal and written) including risk analysis, conflict management/resolution
  • Strong internal and external collaboration and relationship skills across Zayo teams, partners, and all levels of customer organizations supported; ability to influence teams to action that are not in a direct reporting relationship to drive toward company goals
Benefits
  • Excellent Health, Dental & Vision Insurance
  • Retirement 401(k) Savings Plan
  • Generous paid time off policy including paid parental leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementbudget trackingWavelengthsDWDMplanningdeploymentfiber services implementationproject management methodologyfiber engineeringoutside plant
Soft Skills
customer managementcritical thinkingproject leadershiprisk analysisconflict managementcollaborationrelationship managementcommunicationinfluenceproblem-solving
Certifications
Bachelor's degree