All aspects of user management and support including user support tickets, new user setup and deactivation, roles, profiles, and permissions
Actively participate and lead projects targeted at improving SFDC processes, data integrity and adoption throughout the organization
Collaborate with cross-functional teams to gather requirements, design and implement solutions that meet business needs.
Working with Revenue Operations to produce dashboards and reports in SFDC for planning and performance management purposes e.g. forecasting, tracking KPIs, Client Success metrics, lead funnel metrics, etc.
Managing the upkeep and maintenance of our system, including: fields, flows, approval processes, page layouts, validation rules, opportunity process/data changes, leads and contacts, user management, and supporting third party application integrations
Work with our Salesforce Engineers to manage and maintain the QA and release of connected tools and processes
Monitor and analyze user feedback to continuously improve system usability

Requirements

5+ years of experience in SFDC administration for a fast-growing software business
Salesforce Admin Certification, Advanced Salesforce Admin Certification and Sales or Service Cloud Consultant Certification
Strong technical proficiency in Salesforce configuration, customization, and administration, with expertise in Lightning Experience, Flows essential
Excellent communication skills with the ability to translate complex concepts to stakeholders with varied technical backgrounds
Ability to manage workload between user support and project deliverables with consistent attention to detail and quality

Benefits

Salary range $105K–$125K per annum. Salaries are benchmarked annually
Three company mental health day of rest every year (these are pre-scheduled, so the entire company can take the same days off regularly to reset)
Generous PTO - Minimum of 20 days of paid time off per year, plus national holidays. Leave over 30 days requires manager and People team approval
Flexible working arrangements, including remote (unless otherwise specified)
Thoughtfully designed offices to support both individual work and collaboration without interrupting others
Support setting up your home office, if appropriate
Wellbeing benefits and access to trained therapists / counsellors
Company paid Life, AD&D, Short term & Long term disability
Immediate access to Zappi's Health, Dental and Vision Insurance Plan
Option to enter Zappi's 401k program after 90 days of employment, matched up to 4%
Tailored personal development through training allowances, coaching, mentorship and career frameworks

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

Salesforce administrationSalesforce configurationSalesforce customizationLightning ExperienceFlowsdata integritydashboard creationreport generationuser managementthird party application integrations

Soft skills

communication skillsattention to detailproject managementcollaborationproblem-solving

Certifications

Salesforce Admin CertificationAdvanced Salesforce Admin CertificationSales Cloud Consultant CertificationService Cloud Consultant Certification