Zapier

Senior Product Manager – Chat, Knowledge

Zapier

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $174,200 - $261,200 per year

Job Level

Senior

About the role

  • Own the product strategy for existing Chat and Knowledge surfaces.
  • Build a clear recommendation for how these pieces evolve.
  • Work through ambiguous organizational boundaries and secure buy-in from leadership.
  • Build business cases and success metrics for recommendations; secure resources for execution.
  • Balance speed with care and move quickly to validate assumptions and reduce ambiguity.
  • Communicate clearly and often about the direction of Chat & Knowledge.

Requirements

  • Solid experience with AI or conversational product.
  • Shipped user-facing AI products, chatbots, knowledge tools, or similar.
  • Great at complicated organizational situations involving multiple teams.
  • Pragmatic and outcome-oriented.
  • Effective communication in a remote-first environment.
  • Available for team meetings between 10am - 5pm ET at least 3 days per week.
Benefits
  • Offers Equity
  • Offers Bonus
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AIconversational productuser-facing AI productschatbotsknowledge tools
Soft Skills
communicationorganizational skillspragmaticoutcome-orientedability to work in ambiguous situations