Business Analyst

• Provide subject matter expertise in business analysis and process optimization for USCIS Business Process Improvement
• Deliver detailed business requirement documentation, including process flow diagrams, use cases, and functional specifications
• Conduct retrospective analyses, process reengineering, implementation planning, organizational design, and organizational impact assessments
• Implement Lean and Agile frameworks, measuring impact through performance metrics and user satisfaction tailored to USCIS operational needs
• Collaborate with USCIS to understand and address new requirements/opportunities for both products, features, and processes

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