Team Manager
Zalaris
full-time
Posted on:
Location Type: Office
Location: Pune • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Ensure that services are delivered according to SLAs to clients served from own team.
- Monitor, report and analyse KPIs around service excellence and customer satisfaction.
- Plan and take immediate corrective actions whenever KPIs or SLAs are not met.
- Ensure prompt, timely and efficient payroll deliveries to customer according to payroll calendar and customer expectations.
- Responsible for testing and taking into production of system changes and improvements.
- Support the efficient change management process.
- Prioritize and delegate team work efficiently.
- Ensure that Zalaris relevant controls and policies are implemented and followed.
- Proactively drive near/offshoring transition activities for own customers.
- Promote Lean way of working and ensure that Lean morning meetings are held.
- Act as line manager for team members and ensure correct time writing in own team.
Requirements
- German Speaking Team Manager experienced from working with and in-depth understanding of payroll and personnel administration.
- Payroll accounting and payroll processes end-to-end.
- SAP HCM user experience (or other HCM and/or Payroll information system).
- Knowledge on labor laws and other relevant payroll related regulation.
- Experience in outsourcing of HR /payroll, accounting, IT or other business functions either from service provider or customer side.
- Experience in working with customers.
- Good people management skills and a genuine interest in contributing to developing people.
- Business minded and alert to customer's needs and expectations.
- Proactive in cooperation with other team managers and the management in Zalaris.
- Good interpersonal, communication and negotiation skills.
- Ability to prioritize, plan and be structured to deliver timely and positive results.
- Good problem-solving skills.
- Very good spoken and written English in combination with local language as mother tongue/fluent.
Benefits
- A strategic role with the opportunity to impact the organization significantly.
- Collaboration with an innovative and supportive leadership team.
- Competitive salary and benefits package.
- Opportunities for continuous learning and professional development.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
payroll accountingpayroll processesSAP HCMHCM systemspayroll information systemslabor lawsHR outsourcingbusiness functions outsourcingKPI analysisservice level agreements
Soft skills
people managementcommunication skillsnegotiation skillsproblem-solving skillsorganizational skillsproactive cooperationcustomer focusteam delegationtime managementleadership