Zalaris

Payroll Team Manager

Zalaris

full-time

Posted on:

Location Type: Office

Location: Coimbatore • 🇮🇳 India

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Job Level

Mid-LevelSenior

About the role

  • Lead payroll operations for Nordic countries, ensuring compliance, accuracy, and efficiency
  • Drive continuous improvement, maintain strong client relationships, and manage team performance to meet SLAs and KPIs
  • Ensures that services are delivered according to SLA’s to clients served from own team, such as timeliness of pay, accuracy of payment, timely service request handling in C4C etc.
  • Monitors, reports and analyses KPI’s around service excellence and customer satisfaction of clients served from own team
  • Plans and takes immediate corrective actions whenever KPI’s or SLA’s are not met and addresses critical customer issues without delays
  • Ensures prompt, timely and efficient payroll deliveries to customer according to payroll calendar and customer expectations
  • Responsible for testing and taking into production of system changes and improvements and supports the efficient change management process
  • Prioritizes and delegates team work efficiently
  • Proactively drives near/offshoring transition activities for own customers and productivity and cost efficiency improvements in own team
  • Proactively drives continuous improvement activities in own team
  • Promotes Lean way of working and ensures that Lean morning meetings are held
  • Promotes internal co-operation with other Zalaris functions and sites
  • Acts as line manager for team members
  • Communicates organization's strategy, goals and values to the team members
  • Demonstrates trust in all team members; is approachable and accessible
  • Provides feedback on performance, and identifies opportunities and approaches for maximizing team performance

Requirements

  • 6-8 years experience working with and in-depth understanding of payroll and personnel administration, payroll accounting and payroll processes end-to-end
  • SAP HCM user experience (or other HCM and/or Payroll information system)
  • Knowledge on labour laws and other relevant payroll related regulation
  • Experience in outsourcing of HR /payroll, accounting, IT or other business functions either from service provider or customer side
  • Experience in working with customers
  • Good people management skills and a genuine interest in contributing to developing people
  • Business minded and alert to customer's needs and expectations
  • Proactive in cooperation with other team managers and the management in Zalaris
  • Good interpersonal, communication and negotiation skills
  • Ability to prioritize, plan and be structured to deliver timely and positive results
  • Good problem-solving skills
  • Very good spoken and written English in combination with local language as mother tongue/fluent
Benefits
  • Competitive salary and benefits package
  • Opportunities for continuous learning and professional development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
payroll operationspayroll accountingpayroll processesSAP HCMHCM systemsoutsourcinglabour lawspersonnel administrationKPI analysisservice level agreements
Soft skills
people managementcommunication skillsnegotiation skillsproblem-solvingteam performance managementcustomer relationship managementproactive cooperationtrust buildingfeedback provisionorganizational skills