Zafran Security

Technical Account Manager

Zafran Security

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

Spark

About the role

  • Build trust from day one and be the face of Zafran throughout the customer lifecycle
  • Lead onboarding and ensure a fast, confident path to value
  • Monitor platform usage, identify risks early, and deliver insights that turn obstacles into outcomes
  • Host recurring check-ins, facilitate quarterly reviews, and design workshops that spark “aha” moments
  • Troubleshoot complex scenarios and coordinate with support, product, and engineering to solve what matters most
  • Advocate for your customers internally and turn their needs into impact
  • Celebrate customer success and turn champions into advocates
  • Spot risks before they become problems, coordinate cross-functional response plans, and keep confidence high even when challenges hit

Requirements

  • 4+ years in a customer-facing role with strong technical exposure
  • Fluency in technical environments- comfortable reading logs, understanding APIs, and translating strange bugs into human language
  • A knack for turning complex workflows into simple, actionable plans
  • Empathy, curiosity, and a bias for doing right by the customer
  • Experience with platforms like Jira, Salesforce, Zendesk, Notion, or similar
  • Familiarity with REST APIs, browser debugging, logs, or lightweight scripting is a plus, but you don’t need to be a coder
  • Experience with the following is a plus
  • Have run customer trainings, hosted webinars, or created documentation people actually use
  • Enjoy solving thorny problems, asking “what if,” and finding the signal in the noise
  • Are energized by a company culture where curiosity, speed, and GIFs can all thrive
Benefits
  • Expect work that matters
  • Teammates who challenge and inspire you
  • Plenty of fun along the way
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical exposurereading logsunderstanding APIstroubleshootinglightweight scriptingcustomer traininghosting webinarscreating documentation
Soft Skills
empathycuriositycustomer advocacyproblem-solvingcommunicationorganizational skillsfacilitationturning complex workflows into actionable plans