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Technical Account Manager
Zafran Security. Build trust from day one and be the face of Zafran throughout the customer lifecycle .
Tech Stack
Tools & technologiesSpark
About the role
Key responsibilities & impact- Build trust from day one and be the face of Zafran throughout the customer lifecycle
- Lead onboarding and ensure a fast, confident path to value
- Monitor platform usage, identify risks early, and deliver insights that turn obstacles into outcomes
- Host recurring check-ins, facilitate quarterly reviews, and design workshops that spark “aha” moments
- Troubleshoot complex scenarios and coordinate with support, product, and engineering to solve what matters most
- Advocate for your customers internally and turn their needs into impact
- Celebrate customer success and turn champions into advocates
- Spot risks before they become problems, coordinate cross-functional response plans, and keep confidence high even when challenges hit
Requirements
What you’ll need- 4+ years in a customer-facing role with strong technical exposure
- Fluency in technical environments- comfortable reading logs, understanding APIs, and translating strange bugs into human language
- A knack for turning complex workflows into simple, actionable plans
- Empathy, curiosity, and a bias for doing right by the customer
- Experience with platforms like Jira, Salesforce, Zendesk, Notion, or similar
- Familiarity with REST APIs, browser debugging, logs, or lightweight scripting is a plus, but you don’t need to be a coder
- Experience with the following is a plus
- Have run customer trainings, hosted webinars, or created documentation people actually use
- Enjoy solving thorny problems, asking “what if,” and finding the signal in the noise
- Are energized by a company culture where curiosity, speed, and GIFs can all thrive
Benefits
Comp & perks- Expect work that matters
- Teammates who challenge and inspire you
- Plenty of fun along the way
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical exposurereading logsunderstanding APIstroubleshootinglightweight scriptingcustomer traininghosting webinarscreating documentation
Soft Skills
empathycuriositycustomer advocacyproblem-solvingcommunicationorganizational skillsfacilitationturning complex workflows into actionable plans