Customer Success Operations Manager

Zafran Security

full-time

Posted on: 3/17/2026

Location Type: Remote

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About the role

Own and optimize Salesforce for Customer Success workflows, reporting, and data integrity
Partner with Customer Success leadership to operationalize initiatives across onboarding, adoption, health, and renewals
Design, document, and improve CS processes and workflows to drive efficiency and consistency
Build and maintain dashboards and reporting that provide visibility into customer health, risk, and performance
Implement, support, and administer CS tools (e.g., Gainsight, Totango, Catalyst, or similar) and align them with Salesforce
Act as the operational owner, ensuring that CS-related initiatives are delivered efficiently and effectively

4–7+ years of experience in Customer Success Operations, Revenue Operations, or a related operations role
Extensive hands-on experience with Salesforce, including configuration, automation (flow), reporting, and dashboards
Significant hands-on experience administering Zendesk
Experience implementing and managing Customer Success platforms (e.g., Gainsight, Totango, Catalyst, Planhat, etc.)
Highly process- and workflow-oriented with a track record of improving operational efficiency
Strong analytical and problem-solving skills with attention to detail
Ability to manage multiple initiatives and partner cross-functionally in a fast-paced environment
Prior high-growth startup experience is key

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SalesforceconfigurationautomationreportingdashboardsZendeskGainsightTotangoCatalystoperational efficiency

Soft Skills

analytical skillsproblem-solving skillsattention to detailcross-functional collaborationprocess-orientedworkflow-orientedinitiative management