Zaelab

Digital Consultant, FSM

Zaelab

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

JuniorMid-Level

Tech Stack

ServiceNow

About the role

  • End-to-End FSM Implementation: Lead discovery workshops, requirements gathering, functional design, configuration, testing, and deployment activities for FSM solutions across ServiceNow, Salesforce, and custom architectures.
  • Solution Design: Translate client processes into clear functional specifications and align them with platform capabilities, including workflow design, data models, and integration patterns.
  • Configuration & Validation: Configure modules, build proof-of-concepts or sandbox environments, and validate solution approaches with stakeholders and technical teams.
  • Field Service Expertise: Guide clients in best practices across field operations, dispatch, workforce management, mobile workflows, and service lifecycle management.
  • Cross-Functional Collaboration: Coordinate with project managers, technical architects, and engineering teams to ensure high-quality sprint execution and successful delivery.
  • Testing & Adoption: Support UAT, deployment readiness, documentation, and training to ensure business adoption and value realization.
  • Practice Enablement: Contribute to improving delivery standards, reusable assets, and methodology within the FSM and CRM practice.
  • Continuous Learning: Stay informed on platform updates, AI-driven automation trends, and evolving best practices in FSM and CRM.

Requirements

  • 2+ years of hands-on experience implementing Field Service Management or service operations solutions on ServiceNow, Salesforce, or similar platforms.
  • Strong functional understanding of CRM and FSM processes, including dispatch, workforce management, case/service workflows, and operational analytics.
  • Ability to understand complex operational requirements and translate them into structured functional and technical designs.
  • Experience collaborating directly with enterprise clients and navigating multi-stakeholder environments.
  • Strong communication skills with the ability to engage business owners, technical teams, and leadership stakeholders.
  • Highly organized, structured, and capable of managing tasks, requirements, and timelines within an agile environment.
  • Demonstrated problem-solving and analytical skills with the ability to troubleshoot issues and identify effective solutions.
  • Interest in leveraging AI-driven insights, automation, and intelligent workflows within digital service operations.
  • Understanding of web development architectures, integration approaches, APIs, and data flows.
  • Bachelor’s degree in Business Administration, Computer Science, Information Systems, or a related field.
  • Nice to Have:
  • Experience with Logik.ai
  • Participation in ServiceNow/Salesforce communities
  • Relevant FSM certifications.
Benefits
  • Unlimited Vacation/PTO
  • Full Health Benefits and 401k Fixed Percentage Plan (USA only) RRSP (Canada)
  • Fully remote and distributed teams
  • Paid Parental Leave
  • Ongoing training and education opportunities
  • 0% Bureaucracy Culture - Focus is on responsibilities, not title

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Field Service ManagementServiceNowSalesforceCRM processesdispatchworkforce managementcase workflowsoperational analyticsintegration approachesAPIs
Soft skills
communication skillsproblem-solvinganalytical skillsorganizational skillscollaborationagile managementstakeholder engagementrequirements gatheringfunctional designtraining
Certifications
FSM certifications