Zact

Financial Planning and Analysis

• Facilitate data exchange between internal financial systems and accounting platforms (QuickBooks Online, NetSuite)
• Map data fields and structures between disparate systems to ensure accurate data transfer
• Troubleshoot data synchronization issues and identify root causes of integration failures
• Validate data integrity during import/export processes and reconcile discrepancies
• Collaborate with development team on API integrations with accounting systems
• Provide technical guidance on accounting system data structures, requirements, and constraints
• Review integration specifications and test data flows to ensure compliance with accounting system standards
• Document data mapping requirements and integration workflows for development implementation
• Assist customers with data migration to and from accounting systems
• Explain data requirements, formatting standards, and best practices for accounting system integrations
• Troubleshoot customer-reported data issues related to accounting system connections
• Create documentation and training materials for customers on data exchange processes
• Write SQL queries to extract, transform, and analyze financial data for integration purposes
• Perform data validation and quality checks on financial datasets before transfer
• Generate reports comparing internal financial data with accounting system data
• Identify and resolve data inconsistencies between systems

Financial Data Integrations Specialist

DevOps Engineer

• Design, implement, and maintain cloud infrastructure using Infrastructure as Code (IaC) principles
• Develop and maintain CI/CD pipelines to enable fast, reliable software delivery
• Automate operational tasks and deployment processes to improve efficiency and reduce errors
• Implement monitoring, logging, and alerting solutions for production systems
• Collaborate with development teams to optimize build and deployment workflows
• Provide technical guidance on containerization, orchestration, and cloud-native architectures
• Build and maintain internal tools and platforms that improve developer productivity
• Troubleshoot complex issues spanning application code, infrastructure, and deployment systems
• Implement security best practices across infrastructure and deployment pipelines

Backend Engineer

• Design, develop, and maintain enterprise-grade Java applications using Spring Framework and related technologies
• Architect and implement RESTful APIs following industry best practices and security standards
• Collaborate with cross-functional teams to gather requirements and translate them into technical specifications
• Mentor junior developers and contribute to technical decision-making
• Participate in code reviews and ensure code quality standards are maintained
• Troubleshoot and resolve complex technical issues in production environments

Senior Backend Engineer

Frontend Engineer

• Design and implement new features and functionality for our Angular applications
• Optimize application performance and ensure high-quality user experience
• Collaborate with backend developers for API integration and development
• Participate in code reviews and provide constructive feedback
• Implement and maintain coding standards and best practices
• Troubleshoot and debug complex frontend issues
• Mentor junior developers and contribute to team knowledge sharing
• Stay current with Angular ecosystem developments and recommend improvements

Senior Front End Developer

Project Manager

• Lead and deliver complex software projects for financial technology products and services
• Manage end-to-end software development lifecycle for fintech applications
• Coordinate cross-functional teams including developers, QA engineers, UX designers, and compliance specialists
• Develop and maintain project plans, budgets, and resource allocations
• Ensure adherence to financial regulations and security standards
• Facilitate agile ceremonies and maintain project documentation

Project Manager – Software Development, Fintech

Customer Support

• Serve as the primary point of contact for client phone support and incoming support tickets.
• Respond to client inquiries with professionalism, empathy, and a strong sense of urgency.
• Investigate and resolve issues related to card declines, account access, transaction errors, and general troubleshooting.
• Monitor and review daily reports including fraud activity and card inventory.
• Escalate critical issues promptly to internal teams and follow through to resolution.
• Document client interactions and resolutions accurately in the support system.
• Collaborate with internal departments to ensure client satisfaction and issue resolution.
• Continuously look for ways to improve the client support experience.
• Operate within a green screen (terminal-based) environment to efficiently navigate account data, execute service commands, and resolve client inquiries related to commercial card programs.

Client Support Representative, Fintech

Sales Development Rep

• Learn the fundamentals of fintech products, B2B sales pipelines, and Zact’s value proposition
• Support SDR (Sales Development Representative) functions including research, lead qualification, and CRM tracking
• Analyze customer data to help identify high-quality prospects and sales opportunities
• Collaborate with sales and marketing teams on campaigns and outreach strategies
• Help build sales workflows and materials used across the team
• Shadow experienced team members in real customer engagements
• Work in Excel to support lead generation and data validation tasks