Zact

DevOps Engineer

• Integrate and automate security controls directly into CI/CD pipelines
• Design, implement, and maintain secure Infrastructure as Code
• Drive compliance and continuous auditing
• Manage and enforce Identity and Access Management (IAM)
• Conduct continuous infrastructure security monitoring, threat modeling
• Collaborate with development teams to resolve security vulnerabilities

Cloud DevSecOps Engineer

• Define, measure, and maintain Service Level Objectives (SLOs)
• Design, implement, and maintain Infrastructure as Code across multiple environments
• Manage incident response and blameless post-mortems
• Implement and manage advanced observability stacks
• Collaborate with development teams to streamline application deployment workflows

Cloud DevOps, SRE Engineer

Customer Success Manager

• Support day-to-day client relationships across a portfolio of commercial card and accounts payable clients, under the guidance of the Customer Success Manager.
• Cover the inbound client support phone line during business hours — fielding questions, logging issues, and resolving common card operations problems independently.
• Handle first-level support requests: card issuance questions, authorization inquiries, transaction research, and basic dispute intake.
• Escalate complex processor-side or compliance-related issues to the CSM with full context and documentation.
• Maintain accurate client records, support logs, and issue tracking across internal systems.
• Assist in preparing client-facing materials — onboarding guides, QBR supporting data, and program update communications.
• Help document support processes and resolution workflows as the team scales.
• Stay current on product updates, payment network changes, and new channels as they launch — you'll be a key part of bringing clients along.

Customer Success Representative – Commercial Cards

• Serve as the primary relationship owner for a portfolio of commercial card clients, managing onboarding, escalations, and ongoing health reviews.
• Man an inbound client support phone line during business hours — fielding questions, triaging issues, and resolving card operations problems in real time.
• Field and resolve complex support requests across card issuance, transaction disputes, authorization rules, and program controls.
• Partner with card operations and product teams to triage processor-side issues and advocate for client-impacting fixes.
• Build and present business reviews (QBRs) covering utilization, exception trends, and program optimization recommendations.
• Guide clients through card program changes — new product features, network rule updates, and regulatory changes.
• Help build the support playbook — documenting processes, escalation paths, and resolution workflows as the function grows.
• Monitor renewal health, proactively flagging at-risk accounts and collaborating on retention plays.

Cloud DevSecOps Engineer

Cloud DevOps, SRE Engineer

Customer Success Representative – Commercial Cards

Customer Success Manager – Commercial Cards