Zact

Customer Support

• Serve as the primary point of contact for client phone support and incoming support tickets.
• Respond to client inquiries with professionalism, empathy, and a strong sense of urgency.
• Investigate and resolve issues related to card declines, account access, transaction errors, and general troubleshooting.
• Monitor and review daily reports including fraud activity and card inventory.
• Escalate critical issues promptly to internal teams and follow through to resolution.
• Document client interactions and resolutions accurately in the support system.
• Collaborate with internal departments to ensure client satisfaction and issue resolution.
• Continuously look for ways to improve the client support experience.
• Operate within a green screen (terminal-based) environment to efficiently navigate account data, execute service commands, and resolve client inquiries related to commercial card programs.

Client Support Representative, Fintech

Sales Development Rep

• Learn the fundamentals of fintech products, B2B sales pipelines, and Zact’s value proposition
• Support SDR (Sales Development Representative) functions including research, lead qualification, and CRM tracking
• Analyze customer data to help identify high-quality prospects and sales opportunities
• Collaborate with sales and marketing teams on campaigns and outreach strategies
• Help build sales workflows and materials used across the team
• Shadow experienced team members in real customer engagements
• Work in Excel to support lead generation and data validation tasks

Client Support Representative, Fintech

Sales Development Trainee, Fintech Sales Track