Build & Standardize Workforce Development Programs
Design and implement standardized onboarding, training, certification, and re-certification programs for 2,500+ CDL drivers and 1,000+ non-CDL driver and attendants across 18 locations and growing
Create and refine Zūm's home-grown driver certification pipeline to improve time-to-credential, pass rates, and overall training quality
Develop curriculum, SOPs, competency frameworks, and evaluation tools that can scale across current and future markets
Drive Safety Compliance & Regulatory Excellence
Ensure consistent compliance with FMCSA, DOT, and state-specific transportation requirements across all Zūm markets
Build and maintain systems for managing DQFs, Clearinghouse checks, MVR monitoring, and drug/alcohol testing programs
Create audit-ready documentation standards and lead internal/external compliance reviews
Lead Operational Excellence & Process Innovation
Identify and address process gaps across hiring, onboarding, training, and compliance; design and implement scalable solutions that work across diverse markets
Lead cross-functional projects that reduce friction, improve conversion rates, accelerate time-to-hire, and strengthen workforce quality
Partner with location-based training staff to ensure consistent execution while allowing for necessary local adaptation
Work closely with Field Ops, HR, Recruiting, Safety/Training, Product, and Engineering to ensure seamless execution and data accuracy
Establish Quality Frameworks & Performance Metrics
Define and own KPIs for training quality, workforce readiness, safety compliance, and operational effectiveness
Build reporting frameworks that surface actionable insights and drive continuous improvement
Use data to identify trends, recommend systemic improvements, and measure the impact of workforce development initiatives on service quality and safety outcomes

Requirements

7–10+ years in operations, project management, workforce development, safety/compliance, process improvement, or quality roles
Proven track record of building and implementing scalable systems, SOPs, or training/compliance programs across multiple locations or business units
Experience designing processes from scratch with limited templates or existing infrastructure
Strong analytical skills with the ability to define metrics, build reporting frameworks, and translate data into actionable recommendations
Excellent communication and cross-functional leadership skills, with experience influencing without direct authority
Comfort with ambiguity and ability to thrive in a fast-paced, build-and-improve environment
Willingness to travel 30–50% to Zūm markets for audits, training sessions, and stakeholder engagement
Preferred Qualifications
Experience in tech-enabled logistics, transportation, or high-scale operations environments
Lean Six Sigma certification, PMP certification, or similar process improvement credentials
Direct experience with CDL training programs, FMCSA/DOT compliance, or school transportation operations
Experience managing dotted-line relationships or influencing geographically distributed teams

Benefits

Medical
Dental
Vision
401(k)
Holidays
Wellness
Vacation
more

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

workforce developmentonboarding programstraining programscertification programscurriculum developmentSOPsprocess improvementdata analysisreporting frameworksKPI definition

Soft Skills

analytical skillscommunication skillscross-functional leadershipinfluencing without authorityadaptabilityproblem-solvingcollaborationproject managementorganizational skillsstakeholder engagement

Certifications

Lean Six SigmaPMP