Patient Support Specialist

Zócalo Health

Patient Support Specialist connecting closely with Latino patients at Zócalo Health. Conducting intakes, educating on services, and scheduling appointments with empathy and professionalism.

Posted 7/9/2026full-timeRemote • California • 🇺🇸 United StatesJunior💰 $26 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal communication and interpersonal skills while effectively managing patient interactions and scheduling. Proficient in utilizing EHR systems and adhering to HIPAA standards to ensure confidentiality and accuracy in patient information handling.

Highest-signal resume keywords

Bilingual (English-Spanish)EHR System ProficiencyPatient SchedulingCustomer Service ExperiencePerformance Quota Achievement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient EnrollmentIntake Form CompletionAppointment SchedulingCall ManagementData Documentation

Soft Skills

EmpathyInterpersonal SkillsListening SkillsFlexibilityPositive Attitude

Tools & Technologies

CRM SystemsScheduling SystemsEHR Systems

Industry Keywords

HIPAA CompliancePatient AccessContact Center ExperienceQuality AssurancePerformance Goals

About the role

Key responsibilities & impact

Conduct outbound and inbound calls to potential patients to explain services and assist with enrollment or scheduling.
Complete short intake forms to accurately collect demographic, eligibility, and clinical information.
Schedule patient appointments based on availability, location, and provider match.
Meet or exceed daily, weekly, and monthly performance goals (e.g., calls made, conversions, appointments scheduled).
Maintain a positive, empathetic, and professional attitude toward patients and teammates at all times.
Follow scripts and workflows while maintaining flexibility to personalize each conversation.
Document all interactions thoroughly and accurately in the company’s EHR system.
Collaborate with team members to troubleshoot scheduling or communication issues.
Adhere to HIPAA and confidentiality standards when handling patient information.
Participate in ongoing training, feedback, and quality assurance sessions to continually improve performance.

Requirements

What you’ll need

1–2 years of experience in a contact center, customer service, or patient access role.
Excellent verbal communication skills and comfort making or receiving high volumes of patient calls daily.
Strong interpersonal and listening skills; ability to engage compassionately and build trust quickly.
Ability to meet or exceed performance quotas in a structured environment.
Proficiency with basic computer applications (CRM, scheduling systems, or EHRs preferred).
Bilingual (English-Spanish), both oral and written, is required. If you are not fully bilingual, please do not apply.

Benefits

Comp & perks

Equity compensation package
Comprehensive benefits including medical, dental, and vision
401k
Generous PTO policy (up to 15 days per year for FT employees)
$1,000 home office stipend
We provide the equipment needed for this role.
Opportunity for rapid career progression with plenty of room for personal growth.