Director, Account Management – California, Multi-State

. Own Zócalo’s payer portfolio across California and emerging markets (NY, MD, WA) .

Posted 4/22/2026full-timeRemote • California, Maryland, New York, Washington • 🇺🇸 United StatesLead💰 $165,000 per yearWebsite

Key responsibilities & impact

Own Zócalo’s payer portfolio across California and emerging markets (NY, MD, WA)
Serve as executive sponsor for high-priority, multi-line-of-business partnerships
Ensure consistent, high-quality account management across markets
Build, lead, and develop the Account Management team
Define account segmentation, ownership models, and operating cadence
Establish scalable systems and a repeatable account management playbook
Serve as senior relationship owner across Medicaid and D-SNP payer partners
Build trusted relationships with plan executives across operations, quality, care management, and finance
Lead account strategy, including QBRs, performance reviews, and long-term growth planning
Own retention and renewal strategy across the payer portfolio
Identify and drive expansion across geographies, populations, services, and products (including Medicare/D-SNP)
Partner with contracting and growth teams to support new market and product expansion
Ensure performance against contract requirements, KPIs, and quality measures across lines of business
Translate data into clear, executive-level insights and action plans
Proactively identify risks and lead cross-functional interventions

What you’ll need

9-10+ years in payer/provider partnerships, account management, or managed care
3–5+ years leading teams or building functions in a high-growth environment
Deep experience with Medicaid managed care; Medi-Cal strongly preferred
Experience with Medicare or D-SNP programs strongly preferred
Proven track record managing executive relationships and driving growth at scale
Strong operational and financial acumen in value-based care environments
Ability to build systems and teams in fast-scaling, ambiguous environments

Comp & perks

Annual performance bonus program up to 15% of base salary
Equity compensation package
Comprehensive benefits including medical, dental, and vision
401k
Flexible PTO policy - take the time you need to recharge
$1,000 home office stipend
We provide the equipment needed for this role.
Opportunity for rapid career progression with plenty of room for personal growth.

ATS Keywords

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Hard Skills & Tools

account managementperformance reviewsdata analysisgrowth planningcontract managementKPI managementrisk identificationvalue-based care

Soft Skills

leadershiprelationship managementstrategic thinkingcommunicationteam buildingproblem solving