Manage and maintain the company's technology infrastructure, including cloud services, networking, and internal application stack.
Develop and execute the long-term IT roadmap to support Zócalo Health’s rapid growth and scalability.
Oversee the IT operational budget, ensuring cost-effective technology investments and asset management.
Lead the IT Helpdesk function, establishing service level agreements (SLAs) for excellent and timely end-user support and issue resolution.
Manage the procurement, deployment, inventory, and lifecycle management of all company hardware, software, and SaaS assets.
Ensure effective training and support for employees on all internal systems and productivity tools.
Establish and regularly test a robust business continuity and disaster recovery plan for critical IT systems.
Own and lead the HITRUST certification program, including control implementation, documentation, and audit readiness
Establish and enforce security policies, standards, and procedures
Own system access provisioning and de-provisioning across all platforms
Oversee MDM, endpoint security, and identity management
Lead vendor security reviews and ongoing risk assessments
Coordinate incident response and remediation efforts
Partner with Engineering, Product, Compliance, and Operations on security and IT initiatives
Manage outsourced IT and security vendors as appropriate
Build scalable IT and security governance that supports growth beyond 250 employees

Requirements

8+ years of experience in IT, security, or information security leadership
Strong background in managing and scaling cloud-based infrastructure.
Proven experience leading an IT operations or end-user support team/Helpdesk function.
Demonstrated ability to manage IT capital and operating budgets and vendor relationships for technical services.
Direct experience leading security programs in regulated environments
Demonstrated experience with HITRUST, SOC 2, HIPAA, or similar frameworks
Strong understanding of access control, identity management, and endpoint security
Experience working in high-growth or startup environments
Ability to balance strategic leadership with hands-on execution.

Benefits

Equity compensation package
Comprehensive benefits including medical, dental, and vision
401k
Flexible PTO policy - take the time you need to recharge
$1,000 home office stipend
We provide the equipment needed for this role.
Opportunity for rapid career progression with plenty of room for personal growth.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

cloud servicesIT operationsend-user supportIT budget managementsecurity programsaccess controlidentity managementendpoint securitybusiness continuity planningdisaster recovery

Soft Skills

leadershipstrategic planningcommunicationproblem-solvingvendor managementteam managementtrainingcollaborationrisk assessmenthands-on execution

Certifications

HITRUST certificationSOC 2 complianceHIPAA compliance